Salesforce service cloud integration Salesforce service cloud integration

Improve Productivity of Your Service Teams and Decrease Your Cost-To-Serve with Customized Salesforce Service Cloud Implementation

Hyper growth is a dream and goal of every enterprise, but not every organization has the right tools to address the challenges this dream brings in. With hyper growth comes a rapidly increasing customer base, and most enterprises lack the adequate customer support system to deliver a top-notch customer service experience. And gone are the days when customer service agents just needed phones and emails to meet the changing expectations of customers. Customers are now connecting with brands through channels of their choice, including websites, emails, social media, online chats, and what not, making the delivery of a seamless customer experience a tough cookie to crack. But how do you turn so many customer interactions into personalized conversations? Salesforce Service Cloud addresses this challenge by helping organizations address customer service requests proactively.

Damco, as a leading Salesforce Service Cloud implementation services provider, helps enterprises make the best use of their Service Cloud by enabling them to leverage cloud-based unified support platforms for faster resolutions of customer queries powered by intelligent recommendations. With an edge in optimizing Salesforce Service Cloud components, including Service Console, Case Management, Telephony Integration, Social Customer Service, and many others, we enable businesses to derive amplified customer engagement and satisfaction throughout the support life cycle. With our Salesforce Service Cloud implementation services, we aid support teams in categorizing and prioritizing the issues, managing the work orders, and responding to the customer tickets faster, and expediting the case resolution.

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Our Salesforce Service Cloud Implementation Services

Salesforce Service Cloud Consulting

As a preferred Salesforce cloud service provider, we assist organizations figure out the best roadmap, tool selection, and Service Cloud solution design. Damco’s certified Salesforce Service Cloud Consultants align the business’s key metrics/ KPIs to the service goals and assess implementation risks before the actual roll-out takes place. Our team of certified Salesforce professionals recommends the most effective Salesforce Service Cloud implementation solution while devising the right strategy to deploy the product in your business ecosystem.

Salesforce Service Cloud Implementation

Irrespective of the company size, Salesforce Service Cloud implementation requires starting with the right approach. With extensive expertise across Salesforce Service Cloud features and tools, our Salesforce Certified Service Cloud consultants implement various Service Cloud components including Lightning Console, Live Agent, Mobile Messaging, Knowledge Base, Omnichannel Routing, and more. We rank high among Salesforce Service Cloud implementation partners in empowering organizations with AI-driven analytics implementations leading to improved productivity.

Salesforce Service Cloud Customization

Customization is one of the core strengths of Salesforce Service Cloud and with Damco as your Salesforce Service Cloud implementation partner, you can leverage this customization potential to deliver seamless customer experience. Helping Support Managers in customizing accounts and contacts, creating custom email templates and reports, and configuring custom dashboards, our Salesforce Service Cloud Consultants let our clients leverage Lightning and Classic Service Cloud Consoles based on their specific requirements.

Managed Services for Salesforce Service Cloud

To effectively extract value from Salesforce Service Cloud, businesses need more than just technology – they need strategic expertise, continuous optimization, and proactive management. Our customized managed services empower you to maximize the capabilities of Salesforce Service Cloud, ensuring the efforts of your service agents are not only effective but also streamlined for optimal performance.

Service Analytics

For improved customer satisfaction and employee productivity, we help enterprises implement predictive analytics to their service processes. Supported by AI-powered Einstein, our Salesforce Service Cloud Analytics implementations prioritize customer requests for faster resolution of product & customer issues. By implementing Service Analytics, we empower support agents with predictive insights for faster closure of service tickets with minimized data risks.

Salesforce Service Cloud Integration

Gain the highest value from your systems with Damco’s Salesforce Service Cloud integration services as we facilitate a highly communicative and collaborative service ecosystem to deliver an exceptional customer experience. As Salesforce cloud service providers, we offer a seamless integration of Service Cloud instances with Sales Cloud, Marketing Cloud, and communities, for support agents to join discussions, explore new support service techniques, and crowdsource help to reduce the average time to resolve the cases.

Salesforce Service Cloud QA

Damco’s Salesforce testing and QA teams walk the extra mile to evaluate and assess the deployed Service Cloud instances. We extend our clients a fully functional, feature-rich system through rigorous testing and quality assurance processes. Validating each phase in the customer service life cycle and detecting & eradicating every potential risk, we warrant secure, scalable, and successful Salesforce Service Cloud implementation.

Salesforce Service Cloud Support & Training

Our Salesforce Service Cloud support and training services allow organizations to continually serve their customers with agility and greater efficiency. Through a 24X7 Service Cloud help desk, our Salesforce Service Cloud support experts make sure that all components of the Service Cloud are always updated and optimized to their true potential. We also offer training and team-building programs for our clients to equip them with the most recent best practices and implementation tools.

Learn How You Can Benefit from Salesforce Service Cloud

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Boost Agent Efficiency and Increase Customer Satisfaction with Intelligent Customer Service and Multichannel Support Powered by Damco’s Salesforce Service Cloud Services

A positive and rich customer experience accelerates loyalty but providing each customer with personalized one-on-one interaction experience is a huge challenge for any organization. And that’s where Salesforce Service Cloud – a unified platform, comes into action. Damco has decades long experience and expertise in molding Salesforce Service Cloud to meet business specific needs while supporting customer service agents to deliver a rich, and personalized customer experience.

  • Deliver Excellent Customer Service:
    A straight and strong out-of-the-box functionalities centered around the service team to deliver real-time, data-driven, hyper-personalized customer service.
  • A 360° View of the Entire Customer Journey:
    Track the entire customer journey while keeping an eye on KPIs and customer service team while predicting customers’ future requirements.
  • An Uber-Personalized Customer Experience:
    Utilize analytical data to address customer queries in real-time and extend a hyper-personalized interactive every time.
  • Empowered Customers:
    Give your customers an interactive knowledge forum where they can get real-time answers for their queries without any manual intervention.
  • Improved Productivity of the Service Team:
    Managed workflows of the support agents reduce their workload through automation while improving productivity.
  • Work from Anywhere, Anytime, and Any Device:
    Powered by a cloud-based app, the service team can support customers from anywhere, anytime, and any device.
  • Seamless Information Sharing:
    Ease of data sharing across different departments and employees ensuring all interactions are seamless.
Why Damco?

Salesforce Crest (Gold) Partner:

We Are a Crest (Gold) Consulting Partner of Salesforce with core competencies offering a broad array of services through a global delivery model.

We Understand Customer Relationship Management:

We have been delivering comprehensive, responsive on-premise and cloud CRM application support, managed services, and consulting for around 20 years. Our longstanding proficiency with the most popular commercial CRM software technologies translates well into the Salesforce landscape which includes consulting services and product customization portfolio spanned across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.

We understand Your Industry:

We have strong expertise in driving digital transition through Salesforce services across 15+ industries including Insurance, Financial Services including Fintech, Retail, Manufacturing, Real Estate, Non-Profit, Professional Services, Healthcare, Logistics, Education, Technology Services and more.

Our Services Are Proven and Trusted:

Our industry standards and deep expertise have earned us the trust and loyalty of more than 80 organizations globally exclusively within our Salesforce Practice. We have built a reputation as a trusted partner that helps customers maintain, secure, and expand stable systems through periods of organizational growth, course correction, or turbulence.

But We Are More Than Just Salesforce Experts:

We understand how CRM should fit into your enterprise-wide strategic roadmap, and our practice combines deep Salesforce expertise with extensive business and process acumen. Apart from resolving system issues and recommending solutions, we co-create accelerators to achieve business objectives in ways that Salesforce-only service firms cannot match.

Salesforce Solutions

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Latest Salesforce Insights

Success Stories

A Leading Medical Devices Manufacturer Transformed Its Marketing Campaigns To Improve Lead Generation and Conversion With Pardot Revamp

An Eminent Technology Consulting Firm Automated Its Billing Process, Improved Its Team’s Productivity & CX Through Salesforce-Powered Custom Solutions

An Eminent Finance Analytical Firm Improved Trust Factor from Its Customers and Reduced Costs with an Integrated Salesforce System

A Govt. Owned Investment Platform Achieved 360° View of Its Investors and Improved Team Productivity with Tailored Salesforce Solution

A Leading Logistics Technology Provider Achieved 40% Growth In Their Topline With Customized Salesforce CPQ Solution

P&C Automobile Insurer Simplifies Lead Management & Agent Onboarding Journey with Salesforce Sales Cloud & Lightning

A Leading Manufacturer Transformed Its Field Sales Operations Through Robust Integration of Its SAP System with Salesforce CRM

A Leading Manufacturer Transformed Its Order and Inventory Management Through ERP Integration with Salesforce

Largest Health Care Service Provider Migrates to Salesforce Lightning to Achieve 70% Improvement in Sales Team Productivity

Leading Promotion Products Supplier Transforms Customer Support Through Salesforce

Japanese Manufacturer Achieved Shorter Sales Cycle and Maximized Deal Size Through Implementation of Salesforce Sales Cloud and CPQ

A Leading Health Insurance Provider Improved Its Sales Revenue Through A Custom Salesforce Implementation

A Leading P&C Insurer Improves Its Agent Productivity By 40% By Implementing Salesforce Financial Service Cloud

A Renowned Financial Services Analytics Company Simplify Sales Process and Customer Satisfaction with Salesforce CRM Implementation

A Leading Auto Finance Company Improved Operational Efficiency and Customer Satisfaction With Salesforce Implementation

A Large Wealth Management Company Implements Salesforce to Improve Advisor Productivity & Client Satisfaction

A Leading Manufacturing Company Leverages Customized Salesforce® Solution to Improve Partner Operations Efficiency by 40%

Leading NBFC “Ambit Finvest” Redefines Its Field Sales and Loan Origination Operations With Custom Salesforce CRM Solution

A Prominent Healthcare Services Provider Maximizes Efficiency and Improves Customer Experience with Salesforce®

Frequently Asked Questions

The Salesforce Customer Success Platform's Service Cloud provides a comprehensive customer perspective, allowing for quicker, more intelligent, and personalized service. You can automate your service, simplify your workflows, and improve your agent experience by utilizing essential articles, topics, and experts.

Damco's Service Cloud services provides several customer support features like Lightning Service Console, Case Management, Workflow and Approvals, Omni-channel Routing, Telephony Integration, Social Customer Service, Automation with Macros, Account and Contact Management, Custom Reports and Dashboards, and Asset and Order Management.

Efficient and prompt customer service is essential for retaining customers. Salesforce Service Cloud implementation from the best Salesforce Service Cloud consultants like Damco empowers agents with the necessary tools to provide an exceptional customer experience. This results in increased customer satisfaction and cost reduction. With Service Cloud and Customer Communities, you can develop a self-service community that enables customers to access vital information about your product, engage with other customers, and reach out to support agents when required.

Sales Cloud is mainly used by businesses for lead generation and sales, while Service Cloud caters to service-oriented businesses with more complex support processes. Service Cloud includes all features of Sales Cloud and more, although there is some overlap between the two modules.

Various companies offer flexible pricing plans for Salesforce Service Cloud implementation to suit your specific needs. You can explore and find the ones that suit your budget.