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Create Customer-First Experiences with Salesforce Experience Cloud

Damco’s Salesforce Experience Cloud services allow businesses to create unique branded spaces, including portals, sites, forums, help centers, and mobile apps for delivering connected experiences to customers, employees, and business partners. Through our strategically created interactive digital experiences, your teams can engage the audience faster, keep data in one place, and establish a single source of truth for taking quick and precise action.

Our Salesforce Experience Cloud implementation expertise leverages websites and Visualforce pages to build brand-focused custom UI/UX, Salesforce Experience Cloud Lightning components, and multilingual websites. With a proven track record in developing customer-focused digital experiences, our Salesforce Certified Experience Cloud consultants help businesses create diverse commerce channels with improved interactions, simplified data exchange, and maximum deal closure.

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Experience Cloud Solutions We Develop

Customer Service Solution

Customer Service Solution

Damco’s Salesforce Experience Cloud consultants help firms identify and implement the best solution for their customer service needs, be it a self-service portal, a forum, a knowledge base, or a hybrid of these. Our implementation experts facilitate support teams so that they can create cases online via suitable processes/workflows, find answers on their terms and timeframe through a knowledge base, use bots for automated interactions, and curate topics on content that matters the most to their customers.

Account Management Solution

Account Management Solution

Our Experience Cloud consultants can develop a responsive Account Management solution where users can access articles, update accounts from any device, create/manage cases & claims, and integrate data and processes from ERPs, ecommerce, and other disparate platforms for quick data access/submission. The Account Management solutions we build are mobile-responsive, can be automated with bots, and scaled anytime with the help of Lightning components, APIs, and customizable templates.

Partner Management Solution

Partner Management Solution

Personalize partner recruitment, onboarding, and sales interactions with Damco’s customized Partner & Channel Management software (PCMS). Our Experience Cloud Salesforce consultants leverage drag-drop features to set up and customize PCMS so your teams can efficiently manage the activities of your partners. Damco’s implementation experts also help businesses maximize upsell and cross-sell opportunities on their partner management solution by connecting source data with respective partner accounts.

Purpose-Built Solutions

Purpose-Built Solutions

Damco’s Experience Cloud consultants develop industry-specific experiences with Lightning Bolt. Lightning Bolt contains industry solution templates that help teams design, set up, and market faster. Our experts leverage these templates, flows, apps, and Lightning components to build a customized solution for your business. Insurance, Healthcare, Retail, and Telecommunications are some of the sectors for which we have successfully deployed purpose-built solutions.

Our Experience Cloud Services


Experience Cloud Consulting

Strategic implementations pave the road to successful enablement and quicker adoption. Our team of Salesforce Experience Cloud consultants helps organizations adopt the best-suited approach to developing required apps, communities, and experiences on the platform. We understand our client’s business requirements and prepare a customized blueprint to help them build solutions that are feature-rich, future-oriented, and capable of facilitating real-time interactions, sales engagements, and knowledge sharing on digital platforms.


Experience Cloud Implementation

We render end-to-end Salesforce Experience Cloud implementation services to help businesses in building online corporate identities. Our implementation services include Experience Cloud setup, mapping roles, user permissions, and configuration of dashboards and reports. With a proven track record in implementing Experience Cloud for clients across industries, our certified developers support organizations in creating personalized experiences by taking their customer service and partner relationships to the next level.


Experience Cloud Customization

At Damco, we let our clients leverage customized Experience Cloud features with tailored instances to help them achieve their strategic goals. By adding extra features and tweaking the existing ones, we extend the functionality of Salesforce communities to accommodate the unique needs of a business. Our Salesforce professionals leverage the low-code capabilities of Lightning to execute complex customizations in a hassle-free manner. Our expertise in developing custom mobile apps, workflows, and features has enabled several clients to amplify customer engagement and deliver exceptional experiences.


Experience Cloud Analytics

Salesforce Certified Experience Cloud consultants allow companies to gain 360-degree visibility of the enabled Communities by implementing Experience Cloud Analytics. Our analytics implementations turn the data collected from various Community instances into useful business insights. By leveraging analytical tools like Power BI and Tableau, we let organizations analyze stakeholders’ data and interactions through interactive dashboards for strategizing and improving their deliverables.


Experience Cloud Integration

Damco’s Salesforce Experience Cloud integration services facilitate secure integrations with disparate data sources, social media platforms, and other business systems including CMS, support consoles, analytics, and more to enable a collaborative ecosystem. Our Salesforce Experience Cloud integration professionals use proven tools, APIs, and tailor-made connectors for assimilating Salesforce communities with third-party and Salesforce native systems to promote digital interactions across channels.


Experience Cloud QA

With adeptness across diverse testing tools and QA techniques, we execute extensive procedures to conduct health check-ups of the implemented Communities. Our certified QA professionals assess every Experience Cloud instance by measuring its success against defined metrics. Our proficiencies in functional, UAT, system, security, and regression testing make us a preferred Salesforce QA & testing partner for identifying and remediating any inconsistencies.


Technical Support & Training

Globally valued as a premier Salesforce Experience Cloud community support provider, we equip our clients with round-the-clock technical assistance. Our customer support technicians simplify the implementation life cycle by addressing complex issues that arise during various stages. Our comprehensive training programs contribute to seamless user adoption and troubleshooting efficiencies to deal with basic technical glitches.

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Why Damco?

Salesforce Crest (Gold) Partner:

We Are a Crest (Gold) Consulting Partner of Salesforce with core competencies offering a broad array of services through a global delivery model.

We Understand Customer Relationship Management:

We have been delivering comprehensive, responsive on-premise and cloud CRM application support, managed services, and consulting for around 20 years. Our longstanding proficiency with the most popular commercial CRM software technologies translates well into the Salesforce landscape which includes consulting services and product customization portfolio spanned across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.

We understand Your Industry:

We have strong expertise in driving digital transition through Salesforce services across 15+ industries including Insurance, Financial Services including Fintech, Retail, Manufacturing, Real Estate, Non-Profit, Professional Services, Healthcare, Logistics, Education, Technology Services and more.

Our Services Are Proven and Trusted:

Our industry standards and deep expertise have earned us the trust and loyalty of more than 80 organizations globally exclusively within our Salesforce Practice. We have built a reputation as a trusted partner that helps customers maintain, secure, and expand stable systems through periods of organizational growth, course correction, or turbulence.

But We Are More Than Just Salesforce Experts:

We understand how CRM should fit into your enterprise-wide strategic roadmap, and our practice combines deep Salesforce expertise with extensive business and process acumen. Apart from resolving system issues and recommending solutions, we co-create accelerators to achieve business objectives in ways that Salesforce-only service firms cannot match.

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Success Stories

A Leading Medical Devices Manufacturer Transformed Its Marketing Campaigns To Improve Lead Generation and Conversion With Pardot Revamp

An Eminent Technology Consulting Firm Automated Its Billing Process, Improved Its Team’s Productivity & CX Through Salesforce-Powered Custom Solutions

An Eminent Finance Analytical Firm Improved Trust Factor from Its Customers and Reduced Costs with an Integrated Salesforce System

A Govt. Owned Investment Platform Achieved 360° View of Its Investors and Improved Team Productivity with Tailored Salesforce Solution

A Leading Logistics Technology Provider Achieved 40% Growth In Their Topline With Customized Salesforce CPQ Solution

P&C Automobile Insurer Simplifies Lead Management & Agent Onboarding Journey with Salesforce Sales Cloud & Lightning

A Leading Manufacturer Transformed Its Field Sales Operations Through Robust Integration of Its SAP System with Salesforce CRM

A Leading Manufacturer Transformed Its Order and Inventory Management Through ERP Integration with Salesforce

Largest Health Care Service Provider Migrates to Salesforce Lightning to Achieve 70% Improvement in Sales Team Productivity

Leading Promotion Products Supplier Transforms Customer Support Through Salesforce

Japanese Manufacturer Achieved Shorter Sales Cycle and Maximized Deal Size Through Implementation of Salesforce Sales Cloud and CPQ

A Leading Health Insurance Provider Improved Its Sales Revenue Through A Custom Salesforce Implementation

A Leading P&C Insurer Improves Its Agent Productivity By 40% By Implementing Salesforce Financial Service Cloud

A Renowned Financial Services Analytics Company Simplify Sales Process and Customer Satisfaction with Salesforce CRM Implementation

A Leading Auto Finance Company Improved Operational Efficiency and Customer Satisfaction With Salesforce Implementation

A Large Wealth Management Company Implements Salesforce to Improve Advisor Productivity & Client Satisfaction

A Leading Manufacturing Company Leverages Customized Salesforce® Solution to Improve Partner Operations Efficiency by 40%

Leading NBFC “Ambit Finvest” Redefines Its Field Sales and Loan Origination Operations With Custom Salesforce CRM Solution

A Prominent Healthcare Services Provider Maximizes Efficiency and Improves Customer Experience with Salesforce®

Frequently Asked Questions

Experience Cloud is a Salesforce-powered platform that allows organizations to create branded spaces in the form of websites, portals, forums, and more for establishing powerful connections between customers, partners, and employees, enabling thousands of stakeholders to collaborate in real-time. Implementing Experience Cloud in Salesforce will strengthen your business ecosystem by delivering rich customer experiences, boosting your team’s productivity, and generating more opportunities. You can also leverage the platform to manage your partner relationships more effectively.

Integrating Experience Cloud with third-party systems or other Salesforce Clouds enables a collaborative and highly communicative ecosystem that lets your workforce share information, data, and files instantly without logging into any other application. The integrated system also brings in more transparency to administer business activities in real-time.

Not really. Businesses of every type and size can take the advantage of Experience Cloud in Salesforce. Based on your specific branding needs, you can use Lightning Experience Builder for customizing any community feature and incorporating third-party/ Salesforce native systems for a connected experience.

Absolutely. While creating your branded spaces, you can configure and customize user roles and permissions to allow only authorized access to your data. This will keep your business data secure and prevent your corporate identities from being compromised.