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Create Customer-First Experiences with Salesforce Experience Cloud

Damco’s Salesforce Experience Cloud services allow businesses to create unique branded spaces, including portals, sites, forums, help centers, and mobile apps for delivering connected experiences to customers, employees, and business partners. Through our strategically created interactive digital experiences, your teams can engage the audience faster, keep data in one place, and establish a single source of truth for taking quick and precise action.

Our Salesforce Experience Cloud implementation expertise leverages websites and Visualforce pages to build brand-focused custom UI/UX, Salesforce Experience Cloud Lightning components, and multilingual websites. With a proven track record in developing customer-focused digital experiences, our Salesforce Certified Experience Cloud consultants help businesses create diverse commerce channels with improved interactions, simplified data exchange, and maximum deal closure.

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Experience Cloud Solutions We Develop

Customer Service Solution

Customer Service Solution

Damco’s Salesforce Experience Cloud consultants help firms identify and implement the best solution for their customer service needs, be it a self-service portal, a forum, a knowledge base, or a hybrid of these. Our implementation experts facilitate support teams so that they can create cases online via suitable processes/workflows, find answers on their terms and timeframe through a knowledge base, use bots for automated interactions, and curate topics on content that matters the most to their customers.

Account Management Solution

Account Management Solution

Our Experience Cloud consultants can develop a responsive Account Management solution where users can access articles, update accounts from any device, create/manage cases & claims, and integrate data and processes from ERPs, ecommerce, and other disparate platforms for quick data access/submission. The Account Management solutions we build are mobile-responsive, can be automated with bots, and scaled anytime with the help of Lightning components, APIs, and customizable templates.

Partner Management Solution

Partner Management Solution

Personalize partner recruitment, onboarding, and sales interactions with Damco’s customized Partner & Channel Management software (PCMS). Our Experience Cloud Salesforce consultants leverage drag-drop features to set up and customize PCMS so your teams can efficiently manage the activities of your partners. Damco’s implementation experts also help businesses maximize upsell and cross-sell opportunities on their partner management solution by connecting source data with respective partner accounts.

Purpose-Built Solutions

Purpose-Built Solutions

Damco’s Experience Cloud consultants develop industry-specific experiences with Lightning Bolt. Lightning Bolt contains industry solution templates that help teams design, set up, and market faster. Our experts leverage these templates, flows, apps, and Lightning components to build a customized solution for your business. Insurance, Healthcare, Retail, and Telecommunications are some of the sectors for which we have successfully deployed purpose-built solutions.

Our Experience Cloud Services


Experience Cloud Consulting

Strategic implementations pave the road to successful enablement and quicker adoption. Our team of Salesforce Experience Cloud consultants helps organizations adopt the best-suited approach to developing required apps, communities, and experiences on the platform. We understand our client’s business requirements and prepare a customized blueprint to help them build solutions that are feature-rich, future-oriented, and capable of facilitating real-time interactions, sales engagements, and knowledge sharing on digital platforms.


Experience Cloud Implementation

We render end-to-end Salesforce Experience Cloud implementation services to help businesses in building online corporate identities. Our implementation services include Experience Cloud setup, mapping roles, user permissions, and configuration of dashboards and reports. With a proven track record in implementing Experience Cloud for clients across industries, our certified developers support organizations in creating personalized experiences by taking their customer service and partner relationships to the next level.


Experience Cloud Customization

At Damco, we let our clients leverage customized Experience Cloud features with tailored instances to help them achieve their strategic goals. By adding extra features and tweaking the existing ones, we extend the functionality of Salesforce communities to accommodate the unique needs of a business. Our Salesforce professionals leverage the low-code capabilities of Lightning to execute complex customizations in a hassle-free manner. Our expertise in developing custom mobile apps, workflows, and features has enabled several clients to amplify customer engagement and deliver exceptional experiences.


Experience Cloud Analytics

Salesforce Certified Experience Cloud consultants allow companies to gain 360-degree visibility of the enabled Communities by implementing Experience Cloud Analytics. Our analytics implementations turn the data collected from various Community instances into useful business insights. By leveraging analytical tools like Power BI and Tableau, we let organizations analyze stakeholders’ data and interactions through interactive dashboards for strategizing and improving their deliverables.


Experience Cloud Integration

Damco’s Salesforce Experience Cloud integration services facilitate secure integrations with disparate data sources, social media platforms, and other business systems including CMS, support consoles, analytics, and more to enable a collaborative ecosystem. Our Salesforce Experience Cloud integration professionals use proven tools, APIs, and tailor-made connectors for assimilating Salesforce communities with third-party and Salesforce native systems to promote digital interactions across channels.


Experience Cloud QA

With adeptness across diverse testing tools and QA techniques, we execute extensive procedures to conduct health check-ups of the implemented Communities. Our certified QA professionals assess every Experience Cloud instance by measuring its success against defined metrics. Our proficiencies in functional, UAT, system, security, and regression testing make us a preferred Salesforce QA & testing partner for identifying and remediating any inconsistencies.


Technical Support & Training

Globally valued as a premier Salesforce Experience Cloud community support provider, we equip our clients with round-the-clock technical assistance. Our customer support technicians simplify the implementation life cycle by addressing complex issues that arise during various stages. Our comprehensive training programs contribute to seamless user adoption and troubleshooting efficiencies to deal with basic technical glitches.

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Why Damco?

360-Degree Salesforce Services

Proven expertise in rendering end-to-end Salesforce services including Consulting, Development, Implementation, Integration, and Support.

Center of Excellence

Dedicated Salesforce CoE constituting a team of certified professionals with comprehensive domain expertise.

Salesforce Gold Partner

Salesforce consulting partner with gold competencies offering a broad array of services through a global delivery model.

Industry Expertise

Expansive expertise in driving digital transition through Salesforce services across industries including Insurance, Fintech, Retail, and more.

Extensive Service Portfolio

Comprehensive Salesforce consulting services and product customization portfolio spanned across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.

Salesforce Partners

Hire Certified Salesforce Developers

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Success Stories

Ambit Finvest (NBFC) Increases Sales Productivity by 100% and Operational Efficiency by 70% With Custom Salesforce Solution

A Leading Manufacturing Company Leverages Customized Salesforce Solution To Improve Partner Operations Efficiency By 40%

A Prominent Healthcare Services Provider Maximizes Efficiency And Improves Customer Experience With Salesforce

Frequently Asked Questions

Experience Cloud is a Salesforce-powered platform that allows organizations to create branded spaces in the form of websites, portals, forums, and more for establishing powerful connections between customers, partners, and employees, enabling thousands of stakeholders to collaborate in real-time. Implementing Experience Cloud in Salesforce will strengthen your business ecosystem by delivering rich customer experiences, boosting your team’s productivity, and generating more opportunities. You can also leverage the platform to manage your partner relationships more effectively.

Integrating Experience Cloud with third-party systems or other Salesforce Clouds enables a collaborative and highly communicative ecosystem that lets your workforce share information, data, and files instantly without logging into any other application. The integrated system also brings in more transparency to administer business activities in real-time.

Not really. Businesses of every type and size can take the advantage of Experience Cloud in Salesforce. Based on your specific branding needs, you can use Lightning Experience Builder for customizing any community feature and incorporating third-party/ Salesforce native systems for a connected experience.

Absolutely. While creating your branded spaces, you can configure and customize user roles and permissions to allow only authorized access to your data. This will keep your business data secure and prevent your corporate identities from being compromised.