salesforce retail crm salesforce retail crm

Retail & Ecommerce CRM Solution for Digital-First World

Salesforce Retail and ecommerce CRM helps modern-day sellers to identify consumer needs and preferences. It has features for every team—sales, marketing, and customer service—helping them respond in real-time with an informed message. Salesforce ecommerce B2B or B2C streamlines business processes by connecting everyone with the information they need to build and provide the right products or services. By using Salesforce Ecommerce Cloud/Salesforce Retail Cloud, businesses will be able to reach customers faster — offering seamless omnichannel experiences both online and in the store.

As a Salesforce Gold Partner with a full-fledged retail technology ecosystem, we enable companies to adopt and maximize Salesforce ecommerce solutions, power up sales and marketing pipeline with data from every touchpoint, and build a connected customer experience. We map customer journeys so that teams have a 360-degree view of customers, right from onboarding through retention. Our experience in Salesforce ecommerce integration, Salesforce retail services, and industry workflows help us deliver superior results in omnichannel retail management.

salesforce ecommerce cloud

Salesforce Offerings for Retail & Ecommerce

Commerce Cloud

Our experience in online and offline commerce helps businesses adopt and make the most of the best-fit Salesforce Cloud solution. We can help you in delivering a unified buying experience through visibility of customer journey, measurement of every team effort, and deeper insights into B2C relationships.

Loyalty Management

With the customized implementation of CRM for retail businesses, you can convert casual shoppers to loyal patrons. Our experience in retail loyalty management helps businesses track brand interactions, establish strong customer analytics, time multi-channel campaigns, and ensure big wins by capturing micro-moments.

Omnichannel Marketing

Our prowess in application integration helps modern retailers maintain a uniform presence across social media, mobile and web applications, search engines, and other channels. We enable truly consistent experience so that you convert prospects wherever they are through personalized messaging, automated customer analytics, and touchpoint intelligence.

Customer Analytics

Salesforce Einstein delivers AI-powered insights for sales, marketing, and service teams through automated analysis of customer journey, website, and application data. Our expertise in next-gen analytics facilitates that the teams gain meaningful insights—spotting opportunity patterns, predicting customer journey milestones, and points of frequent misses.

Omnichannel Order Management

Transform your customer experience by enabling omnichannel order management capabilities. Let your customers have a seamless shopping experience while buying from different purchase channels such as web, social, stores, and mobile.

Single Intelligent Platform

Salesforce Retail CRM brings all your teams at a single platform to have a 360 degree view of your customers. Now unite your marketing, sales, commerce, IT, and service teams to build personalized communication and experiences for your customers. Unlocking company-wide collaboration will certainly help you meet your as well as your customers’ needs.

Learn How You Can Benefit from Salesforce for Retail CRM

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Why Damco?

360-Degree Salesforce Services

Proven expertise in rendering end-to-end Salesforce services including Consulting, Development, Implementation, Integration, and Support.

Center of Excellence

Dedicated Salesforce CoE constituting a team of certified professionals with comprehensive domain expertise.

Salesforce Gold Partner

Salesforce consulting partner with gold competencies offering a broad array of services through a global delivery model.

Industry Expertise

Expansive expertise in driving digital transition through Salesforce services across industries including Insurance, Fintech, Retail, and more.

Extensive Service Portfolio

Comprehensive Salesforce consulting services and product customization portfolio spanned across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.

Salesforce Partners

Hire On-Demand & Certified Salesforce Developers

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Success Stories

Ambit Finvest (NBFC) Increases Sales Productivity by 100% and Operational Efficiency by 70% With Custom Salesforce Solution

A Leading Manufacturing Company Leverages Customized Salesforce Solution To Improve Partner Operations Efficiency By 40%

A Prominent Healthcare Services Provider Maximizes Efficiency And Improves Customer Experience With Salesforce

Frequently Asked Questions

Sure, we can. Share your contact details to schedule a demo with our CRM consultant. We have deep experience in customizing and implementing Salesforce. Retail and consumer goods clients can list their detailed requirements so that we share the most relevant product demo.

The cost of implementing CRM depends on several factors like—number of users, add-on applications, application integrations, database health, service agreement, etc. Contact us to get a ballpark estimation on Salesforce Commerce Cloud and Retail CRM.

Yes. We have deep expertise in migrating legacy or third-party CRM to Salesforce Retail. Our Salesforce consultant can help you with a tentative timeline, cost estimate, and user-training requirements. Reach us through the form below.

Yes. We have a dedicated team to audit Salesforce Commerce Cloud and customize the platform as per the business process. We also offer a flexible model of managed services to keep Salesforce setup performance-optimized and cost-efficient.