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How Insurance Policy Management Software Impacts Operating Costs
Aditya Kathpalia
Aditya Kathpalia Posted on Jan 25, 2024   |  4 Min Read

The insurance industry is perpetually in a state of flux. Whether it is the digitization of insurance or making it more customer-centric, there is always some influence shaping how the industry unfolds. In response, insurers are always on the lookout for keeping up with the trends and catering to transforming customer requirements. However, the cost of keeping pace with the sectoral evolution and policyholder expectations can gradually turn costly. When these expenses accrue, they can affect the sustainability and profitability of the business model. For this reason, software solutions for core processes like insurance policy administration or management software come in handy for containing such operational and other miscellaneous costs.

Reduce Operational Costs by Using Policy Administration Software

How Does Insurance Insurance Policy Management Software Reduce Operational Costs?

Here’s a deeper look at the financial implications of insurance policy administration software on the operating costs of business.

1. Data Centralization Enhances Quality for Cost-Efficient Business Strategies

Insurance policy management software allows the centralization of all insurance policy data. This central location saves your employees time, effort, and resources that otherwise go into locating relevant information. At the same time, it prevents context or platform switching, which is not only distracting but also a drain on productivity. Not to mention that the distributed nature of data can impact data quality, access time, and hamstring efficiency in decision-making. The seamless access to data and its frictionless flow to integrated systems and stakeholders ensures quicker decision-making, a single point of reference, data empowerment of all stakeholders, and removal of poor-quality or outdated data. The resulting enhancement of data quality translates into cost savings.

For instance, if you were to create a new policy for an existing client, you would need access to the complete data related to the customer profile and all account-related data to make informed decisions. Failing this, you might end up creating an unreasonable policy that is priced either too high or too low. As such, a centralized repository of data through integrated policy administration systems in insurance would be your best bet for accessing the latest and most meaningful information to guide you regarding your approach and strategies for insurance policy creation and administration.

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2. Self-Service Capabilities Lend Scalability While Freeing Up Costly Resources

Empowering policyholders with self-servicing options grants two major benefits. First, you make crucial information available at their fingertips. As a result, policyholders can view or modify their policy-related details instead of raising tickets to seek such basic information. Second, you save on the time, money, and resources that would have otherwise gone into attending to such policyholder requests. These benefits enable self-servicing capabilities to conserve operational costs by limiting resource wastage, optimizing resource utilization, granting convenience to customers, and maintaining a high degree of scalability.

3. Improved Policyholder and Employee Retention Make Operations Cost-Effective

It has been established, time and again, that retaining customers is more profitable than acquiring new ones. The cost of acquiring new customers is 5-25x higher than retaining existing ones. Further, retained customers are known to buy more often and spend more than their newer counterparts. With the right insurance policy management software, insurers can streamline the customer journey to improve customer retention. As encapsulated above, modern customers prefer having convenient access to information. Self-service options make them satisfied. Further, the agents, brokers, and customer service representatives benefit from streamlined workflows as it gives them the bandwidth to make sure their customers are getting what they want.

Further, by leveraging a modern insurance policy administration system with automation capabilities, insurers can simplify tasks for the staff. This leads to an increase in employee satisfaction and subsequently boosts retention rates. All in all, investing in policy administration systems in insurance leads to significant cost savings, particularly when considering expenses related to acquiring new customers, recruiting and onboarding new staff, and the training process.

4. Real-Time Reporting and Analytics Curb Operational Costs Arising From Inefficiencies

With insurance policy management software, you can track a wealth of data in just a few clicks. From capturing, organizing, and managing policy data to keeping a record of claims raised against a particular policy, insurance policy administration software can make all of this data readily available. In fact, the digital solution offers even more since it presents all this information in the form of detailed reports or interactive dashboards. The former allows insurers to periodically scrutinize workflows, identify strengths, and locate bottlenecks or inefficiencies. On the other hand, the latter displays real-time data analysis and their findings. Such proactive management of policy management processes allows business leaders and managers to identify revenue sinks and resource drains, and optimize operating costs.

5. Adaptability to Regulatory Changes Through Dynamic Policy Management

Insurance policy management software enables insurers to remain compliant with the ever-changing regulations, thereby preventing costly fines, reputational damage, lawsuits, etc. The software offers a flexible framework, allowing insurers to adapt quickly to changes in regulations with minimum downtime or disruptions. The compliance monitoring feature of the software continuously assess policies against the applicable regulations and ensures round-the-clock compliance. Since this software serves as a centralized repository of all policy-related data, it facilitates quick updates and revisions to policies in response to regulatory changes.

Selecting The Right Insurance Policy Administration System For An Insurer

The right insurance policy management software unlocks anytime, anywhere access to real-time data. This data proves to be invaluable in enabling insurers to cut down on operational costs and invest where it counts. Armed with big data analytics capabilities, modern policy administration systems in insurance can help predict emerging trends, enabling businesses to keep agility and savings in balance. All in all, insurance policy software reduces operational costs by:

  • Streamlining processes
  • Boosting customer retention
  • Centralizing policy information
  • Automating routine tasks
  • Optimizing resource allocation

Case in Focus

A Caribbean-based insurer was struggling with slow and inefficient claims and policy processes due to outdated and disconnected insurance systems. We helped the insurer transform their workflows by implementing a centralized insurance management system – InsureEdge. As a result, the insurer was able to centralize all customer data, policy information, and financial information. This simplified operations and led to increased revenue, heightened productivity, and improved customer conversion rates. To know more, refer to the complete case study.

Digitize Your Core Insurance Processes with Policy Administration Software