Insurers are under constant pressure to attract the attention of their customers and prospects. As insurance companies concentrate on constantly improving their product and complying with changing regulations, customer experience is often overlooked. However, customers, now used to mobile apps, chatbots, and web portals, demand a higher level of service and personalization from their insurers.
Damco’s InsureConnect is a smart self-service portal designed for policyholders, plan admins, and producers and is easily accessible via mobile and web apps. It allows the policy owners to view and manage their policies, register the First Notice of Loss (FNOL), upload claim-related photos and videos and raise their concerns through interactive chats. It also allows the plan admins to manage their members, assign them into groups, add beneficiaries/dependents and manage their claims and policies. Producers or agents can register a new business and manage their commissions through this portal. lnsureConnect is also available to guest users, who may want to generate a quick quote or submit a request online.
Damco’s InsureConnect is the future of customer interactions in the insurance space. This self-service portal connects prospects, policy owners, plan admins, and producers across multiple lines of business such as life, health, pension, and general insurance. Here are some of the offerings of the solution:
Responsive interface makes InsureConnect accessible on both mobile and web. Its client-centric design reduces the cognitive load on the user and enhances ease of use.
InsureConnect can be integrated seamlessly with third-party data and applications by means of APIs or through pre-defined EDI methods.
InsureConnect services policyholders, plan admins, agents, and producers through different user interfaces. Guest users can also access the portal to generate a quote.
Out-of-the-box support for general, life, annuities, health individual, and group policies ensures an exceptional user experience.
InsureConnect’s digital capabilities with configurable STP, NSTP, and underwriting rules allow hassle-free business performance.
The self-service portal comes with cloud as well as on-premise deployment options in addition to configurable workflows, ensuring operational flexibility.
Buy and sell policies from anywhere
Integrate the portal with leading insurance management tools
Customers get quick responses and agents can handle multiple requests
Customers get 24x7 support on their queries
Easy registration and onboarding for insurance agents
Users can view the application in their preferred language