A Smart Self-Service Insurance Portal

Insurers are under constant pressure to attract the attention of their customers and prospects. As insurance companies concentrate on constantly improving their product and complying with changing regulations, customer experience is often overlooked. However, customers, now used to mobile apps, chatbots, and web portals, demand a higher level of service and personalization from their insurers.

Damco’s InsureConnect is a smart self-service portal designed for policyholders, plan admins, and producers and is easily accessible via mobile and web apps. It allows the policy owners to view and manage their policies, register the First Notice of Loss (FNOL), upload claim-related photos and videos and raise their concerns through interactive chats. It also allows the plan admins to manage their members, assign them into groups, add beneficiaries/dependents and manage their claims and policies. Producers or agents can register a new business and manage their commissions through this portal. lnsureConnect is also available to guest users, who may want to generate a quick quote or submit a request online.