The client is one of the oldest full-service life insurance companies operating in 22 countries across the United States, the Caribbean, and Latin American region. Provided by around 4,000 independent and career producers, the client offers a diverse range of products and services, including life, health, and general insurance, annuities, pension and other related financial planning products. Rated as “A-” (Excellent) by A.M. Best Company, the client has been ranked as one of the top life insurance companies in the U.S. who attributes its growth to innovation in terms of new products and acquisitions.
Lack of a unified customer portal for a single view of all policies and claims related documents, and transactions across all product lines – General, Life, & Health insurance.
Absence of a unified and single view of customers’ journey across product lines
Disparate systems for different insurance products without any inter-connectivity
No integration between ticketing system and product line ticketing queue
Absence of an intelligent analytical system
A four-pronged approach was undertaken to develop a common data repository and implement Damco’s InsureConnect – a smart self-service digital platform, as the Unified Portal with a layer of Power BI for detailed user behavior intelligence.
Data Extraction from Disparate Sources, Creation & Implementation of Common Data Repository (CDR)
Seamless Data Migration of Customer Records
Deployment of Damco’s InsureConnect – A Self-Service Platform as Unified Portal
Integration with 3rd Party Tool for Efficient Document Storage and Retrieval
Implementation of Business Intelligence and Analytics
Deployed Modern Ticketing System for Better Customer Query Management and Experience Tracking
Setting up DevOps Best Practices
A highly intuitive, intelligent and unified platform for improved customer satisfaction and new customer onboarding experience with significant reduction in maintenance costs.