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salesforce implementation services
Alok Khandelwal
Alok Khandelwal Posted on Mar 12, 2024   |  5 Min Read

Salesforce CRM is a robust tool with countless applications. Businesses invest in CRM implementation with the goal of managing complex business challenges while achieving no business disruptions. When done wrong, Salesforce implementation cannot meet the desired business outcomes. Most of the implementation challenges revolve around data migration as companies switch from legacy systems to new Salesforce instances. This leads to disrupted business and unexpected outcomes for stakeholders. Thus, it is recommended to use the expert services of Salesforce implementation partners who understand the challenges during the implementation process and can guide the project to fruitful completion without any disruption to business. This will also ensure efficient and seamless data migration across systems and functions. In this blog post, we’ll consider the best practices in Salesforce implementation that can empower businesses to make the most of their CRM investment.

salesforce crm implementation services

Best Practices in Salesforce Implementation Services

1. Planning

Planning ahead is integral for the success of Salesforce implementation services. Key steps for Salesforce implementation planning include the following:

  • Building Salesforce team structure
  • Doing Salesforce resource planning
  • Defining project methodology
  • Creating a roadmap to attain implementation goals

To boost support and participation, it is important to involve your team members and important prospective Salesforce users to comprehend their requirements and pain points. Regardless of the method you select, you need to ensure that all issues are being addressed. To better plan a Salesforce implementation, you need to organize a team and be aware of the resources you would be requiring before you begin.

2. Create a Project Timeline

Once you have decided on your implementation approach, you can begin building the project timeline. The two common approaches companies follow while building the timeline are the Scrum and Waterfall approaches. Regardless of your chosen approach, there are multiple other variables you need to consider, beginning with dependencies. Businesses might be running multiple huge projects at the same time. Make sure you establish and follow a timeline to prevent Salesforce implementation from conflicting with any other ongoing projects.

After you’ve decided on an implementation timeline, record significant events on the same calendar. Dates for project completion and database switches are examples of important milestones. Additionally, you may add short-term goals to the timeline database. Meeting short-term goals on a regular basis can help you achieve significant milestones.

3. Do Cost Planning

When it comes to the cost of Salesforce implementation, you need to consider the number of potential users of the CRM, and the cost of consulting, data migration, customization, integration, user training, and support. Depending on your business needs, choose the relevant Salesforce edition— Essentials, Professional, Enterprise, Unlimited, and Developers. As of 2024, the monthly cost for each user can vary from $25 to $300, and you will have to pay extra if you choose to purchase further products like Salesforce Configure Price Quote (CPQ).

4. Define Metrics for Success

Establish realistic goals and success measures to attain business growth. Goals differ from organization to organization. For instance, company X might want to increase the average deal size by a specific amount, and company Y might want to lower the rate of customer churn by 20%. Company X and Y can utilize the same application for different purposes but attaining it requires effective goal setting.

Organizations need to have SMART (Smart, Measurable, Achievable, Realistic, and Time-based) goals. When you define your business metrics and goals, you get access to a tangible method to measure the success of your Salesforce implementation. Keep your goals attainable and simple to get the most out of your Salesforce application.

5. Get Ready to Launch

Set up and personalize your Salesforce CRM as per your business needs before launching. It is advisable to start off with simple customization and make required improvements in the future depending on users’ feedback. This will assist you in optimizing your implementation. It can be beneficial to keep a checklist handy. All important pieces of information need to be included in the Go-live checklist, including how Salesforce will be deployed. Sort the list in order of importance to make sure you don’t overlook anything important while implementing.

Prior to the launch, it is vital that the upper management communicates with the users regarding the upcoming changes. Encourage users to participate and provide deadlines. Make sure that your users are prepared to adjust to the change. At this stage, change resistance might act as a barrier.

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6. Create a Strategy for Change Management

The success of your Salesforce implementation depends a lot on its end-users. It is vital that your users are geared up to accept this change. To ensure success, the executive sponsor needs to clearly explain the advantages to users and implement a strategy for change management. For instance, when implementing Salesforce CRM for the first time, the change management plan should explain to end-users how they can leverage Salesforce and what training methods they would like.

In case you are making any changes to your current Salesforce software, your change management strategy can help you inform your employees how long it will take and what they need to do until the changes are implemented. Change management can be helpful in guaranteeing user adoption. An efficient change management plan helps engage the employees and ensures smooth user adoption.

There are resources available to support the engagement of your employees both during and after the training process. Once your users start utilizing Salesforce, you need to make sure they keep using it regularly. This necessitates Salesforce CRM adoption. With the help of tools like Digital Adoption Platform, you can ensure the efficacy of your onboarding and training and guarantee faster adoption of Salesforce.

7. Offer Training and Encourage Adoption

Half of your job is done after Salesforce CRM has been properly implemented with the best user interface, automation, and customization. The next major task is to get your employees on board and offer them training for using Salesforce. To make sure users harness the full potential of the software, offer efficient training, and foster adoption.

Salesforce user training can be provided by your in-house training experts but the method of training is complex. Conventional methods are time-consuming and have a poor rate of engagement. Investing in a Digital Adoption Platform helps an organization grab the attention of employees and keep them engaged. It offers real-time training within Salesforce.

8. Build a Post-implementation Plan

You need to start planning the next phase once Salesforce goes live. The plan for post-implementation includes the following:

  • Release management
  • Tests for usability
  • Creating a system for feedback
  • Building a strategic long-term plan
  • Developing a resource library

Three times a year, Salesforce releases updates with the potential to bring interesting new features that boost the product’s capabilities and user interface. Release management needs to begin as soon as the premier Salesforce deployment goes well. Assign a team member to make sure that the post-implementation process is executed in the right manner.

It is vital that user feedback is responded to and employee-related challenges are resolved frequently. After the implementation of Salesforce, you need to shift your focus from technology to addressing the needs of end-users and ensuring their comfort with the CRM.


Successful Salesforce implementation enables organizations to unlock the full potential of Salesforce CRM and drive business growth. By following the best practices, using the expertise of Salesforce implementation partners, and prioritizing data integrity and quality, businesses can achieve seamless and efficient data migrations. At Damco Solutions, we specialize in delivering comprehensive Salesforce implementation services tailored to your specific needs and objectives. Get in touch with us to learn more about how we can help you achieve data migration excellence and boost the value of your Salesforce investment.

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