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Software Support Services to Keep Your Products Relevant and Future Ready

With continuous evolution of technology and industry requirements, businesses must keep their software product portfolios relevant and updated, and make sure that every function and feature is working optimally. Not having an expert software maintenance support directly impacts the products’ efficiency, productivity, usability and speed.

Damco’s software maintenance services work at the junction of Automation, Analytics, DevOps, Cloud and Agile, providing support for the complete product lifecycle, including performance monitoring, analysis & testing, incident and patch management configuration, and enhancements. We work towards improving flexibility, scalability, stability and operational efficiency, bringing down the total cost of ownership.

Our Offerings

Time-Tested and Industry Leading Software Product Maintenance

Product Maintenance and Support

L0, L1, L2, L3 support

Product Troubleshooting & Tuning

Performance Testing & Monitoring

Version Upgrades & Enhancements

QA & Testing

Functional Testing

Unit, API, & UI Testing

Manual & Automation Testing

Regression Testing

Enhancements and Optimization

New Feature Development and Integration

Tool Configuration for Product Testing

Issue and Slowdown Detection and Solution

Software Integration and Product Re-Architecture

Product Security Management

Penetration Testing

24×7 Monitoring

Misconfiguration and Vulnerability Testing

Vulnerability Reports

Why Damco for Software Maintenance Services?

Enabling businesses and ISVs to maintain and manage software product portfolios efficiently and seamlessly

Complete L0, L1, L2, L3 support

Seasoned and certified experts in legacy and emerging technologies

Ensuring product availability and reliability with software product support services

Premium partnerships with Microsoft, Salesforce, AWS, Google, Ui path and more

Customized service offerings backed with maintenance and support

Strength of 1800+ employee strong team across US, UK, Luxembourg, Australia and India

Frequently Asked Questions (FAQs)

Why should I opt for software maintenance and support services?

For a business or an ISV, a slight malfunction in their software product can cost an arm and leg to the reputation and overall business. Having a reliable software maintenance support partner ensures that the product is working as needed, without any glitch. In addition to it, these partners assist in adding features and functions to keep the products relevant.

How much does it cost to use software maintenance services?

The general idea of cost for such software product maintenance services is completely dependent over the scope of work, which includes product built, complexity, size and platform.

Are there any hiring models for software product support services?

There are 4 engagement models offered by Damco for software maintenance and support services:

  • 1. Fixed price model
  • 2. Time and material model
  • 3. SLA/Milestone based model
  • 4. Build your team model

You can choose any as per the business requirements.

What are the services offered under software product maintenance?

Damco offers a complete suite of software product maintenance and support services, including:

  • Version upgrades
  • Version enhancements
  • Error tracking and debugging
  • Offshore product maintenance
  • Technical troubleshooting
  • Performance monitoring
  • Performance testing
  • QA testing

Are there any benefits of option enterprise software support services?

Here are a few benefits of using these services:

  • User experience support — provides better and personalized engagements.
  • Swift bug fixes and patches— round the clock maintenance and quick action.
  • Seamless operations — minimum & managed downtime and reduced disruption.

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