The client is one of the largest providers of diversified financial services for 18 countries, including the Caribbean and the United States. Their services include life and health insurance, mortgage lending and investments. The client is rated A- (Excellent) by A.M. Best Company which is a testament to financially strong organization built on the foundation of trust, integrity, and responsibility for more than 150 years, with a solid reputation for helping people through their crisis.
Struggling to outperform competition through disconnected legacy systems to support customers and partners with high maintenance and licensing costs.
Very high application licensing, maintenance, and support costs.
Poor management of policy holders and partners.
Lack of a unified view of customers across different lines of businesses.
Poor CX and lesser cross and up-sell opportunity leading to loss of revenue to competitors.
Damco created a custom scalable, unified and highly accessible customer connect platform – powered by Damco’s InsuranceNXT. The self-service portal simplified the customer -facing insurance processes while reducing the maintenance and licensing costs as well. The portal had a feature to pay for the outstanding premiums as well via payment gateway integration. In next phase we are going to launch a POS function as well for these logged in customers.
Developed a unified customer experience portal on a Common Database Repository (CDR) – Powered by InsuranceNXT
Multiple features to enhance CX and outperform competition
Robust marketing and support activities for the newly developed application
An on-time, cost effective custom platform that delivers enhanced customer experience with a room to scale in the future