The client is amongst the oldest and top-ranked full-service life insurance companies operating in the U.S., Latin America and the Caribbean region for over 150 years. They offer a wide range of products and services, including life, health, and general insurance, annuities, pension administration, banking, and investment management. They have been awarded an A-, AM Best’s fourth-highest rating, which is assigned to agencies that have an “excellent” ability to meet their ongoing insurance obligations. They take pride in delivering an exceptional customer experience through financial prudence and a strong work ethic.
Disparate systems and databases, leading to difficulty in data accessibility, poor customer experience (CX) and reduced productivity of IT team.
Complexities in core processes due to inefficient data flow across systems
Distributed data because of multiple business entities and systems
Lack of control and collaboration between systems within and outside company’s infrastructure
Damco’s used its suite of technology services InsuranceNXT – to analyze client’s business processes, quality of data as well as technology architecture and digitally transform their existing systems.
Understanding the technology landscape
Developed an integration strategy leveraging MuleSoft ESB
Seamless integration with legacy systems
Ensuring quality through certified resources
API-led data integration ensured seamless data flow, maximizing the reusability of functionality across systems – core platforms, portals as well as mobile apps.