The client is one of the leading lawn care companies in the world. They serve more than 3.4 million residential and commercial customers across the UK and the USA.
The client wanted to relaunch their intranet as their existing portal was unable to fulfill their business requirements effectively. The information present on the portal was out-of-date, incomplete, or inaccurate. No wonder, only a small fraction of the workforce (less than 10%) actively used the intranet. Employees spent precious hours searching files across various locations; this hampered their productivity.
As its different sections were managed by different groups, the intranet portal was very inconsistent in look and feel. Content reviews and other editorial processes were also limited or non-existent. In such a scenario, the client recognized the need for a centralized portal where all information related to the company and employees could be accessed in one place. The solution had to be intuitive enough to encourage employee adoption.
Low intranet adoption rates among the workforce
The portal had obsolete, inadequate, or incorrect information
Inconsistent look and feel of the intranet portal
Low employee productivity as the portal didn’t offer easy access to critical resources
Damco’s SharePoint experts collaborated with key stakeholders to understand their pain points and establish a roadmap for modernizing the intranet. A comprehensive assessment of the current portal was carried out to analyze usability and accessibility. Usage statistics were examined to identify key areas for improvement, unused information, and overall user behavior. Issues related to information architecture were also studied.
Damco, accordingly, developed a comprehensive SharePoint intranet portal to cater to the needs of employees and enhance their day-to-day work experience. An intuitive, user-friendly design and layout were created in tune with the latest design standards. SharePoint 2013 was used as the CMS to create Master Pages and Page Layouts. Here are the key features of the solution:
Ease of Use
To improve ease of use, a host of user-friendly modules including advanced search functionality and a navigation bar were incorporated.
A centralized repository with easy access to important resources such as employee directory, employee benefits, company policies, careers, and attendance management was created.
To facilitate the training of new and existing employees, a dedicated section providing access to various training resources was included.
Seamless communication with the workforce was enabled through sharing of company newsletters, announcements, and publications on the portal.
Damco integrated APIs to allow employees to access all enterprise applications through a unified interface, saving them significant time and effort.
Branding elements were added to the home page, employee directory, and news feed to reinforce brand loyalty and company identity.
Several configuration, style, and design changes were made to the home page to enable employees to contribute and edit content easily.
Streamlined information access, improved internal communication, and a bolstered sense of community