The client is one of the largest privately held property and casualty insurance companies in Florida region of United States that provide a high quality and low-cost insurance product to the non-standard automobile insurance market.
The client had an existing home-grown legacy system, where most of the core processes were manual. Managing multiple transactions on the inhouse-setup was an expensive, extensive and a time-consuming affair. Moreover, there were multiple modelling systems for policy management, claims handling, and settlement, etc., wherein the data for all the processes were fetched from various sources. The source systems were transferring this data to the staging environment in an unstructured manner using disparate technologies which resulted in tangled operations.
The client realized the need to modernize its core applications. But the decade-old programming languages, incompatibilities with current technologies, and a shortage of legacy coders held the client’s team from making a move. Also, they wanted to shift their vast database to the cloud without affecting the workflow. Thus, the company required a technology partner that could help achieve its strategic goals. This also included improving the quality of service of current applications.
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Legacy application failing to scale and meet changing business and market demands.
Application was unavailable to agents across all locations.
Poor user experience leading to poor utilization of the application.
Damco and the client collaborated to modernize their legacy system-based policy and claims management applications to meet changing business demand and user accessibility, and developed a new user interface (UI) for better user experience-led adoption.
Modernized legacy applications for improved user accessibility and meet new business requirements
Damco rearchitected the applications leveraging cloud-native microservices based architecture leveraging .Net Core, HTML, Azure Services, C#, PostgreSQL and RabbitMQ to improve accessibility of the applications anytime, anywhere.
Damco also redesigned the UI of the applications using modern front-end technologies with contemporary theme and style guide.
Developed a New UI for the application front-end to improve user experience
For the back-end, Damco redeveloped the applications to have better user features including generation and servicing of policy documents, ID Cards and handling of Quotes, New Policies, Renewals, Endorsements, Inquiries, etc.
Seamless integration with third party applications without any disruptions
In order to scale up its functionality, seamless system integrations were done with third party applications such as Agency Management Applications, PC Rater Systems, Comparative Raters and more. Azure API Gateway was configured for API management ensuring reliable and secure access to the platform post integration.
A modernized system that scales with business and delivers an exceptional user experience!