Gathering relevant claims information to complete First Notice of Loss (FNOL), can be an extensive, costly, and error-prone due to the multiple customer touchpoints at every step. This leads to longer claims cycle times, higher pending FNOL claims, and dissatisfied customers.
To reduce these challenges significantly and improve the overall claims processing experience for both carriers and policy holders, insurers need to digitally transform the First Notice of Loss process. By adopting new-aged digital capabilities, insurers have the key to increase efficiency, accelerate claims process, reduce costs, and improve customer journey. Moreover, digitization empowers carriers to seamlessly collect accident images, license information, documents, recorded statements, and relevant incident data to automatically update claim systems.
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Director – Insurance Strategy & Transformation
A dynamic insurance industry veteran specializing in operational efficiency and digital transformation. Ursula is the director at omni:us, an AI-based claims suite that allows insurers to quickly deploy Artificial Intelligence into their various lines of business.
AVP – Sales
A seasoned techno functional expert at Damco, a
25-years-old NJ-based Insurance technology service and products company. Ankur works with Insurance Carriers, Agents, Brokers, and MGAs in Caribbean, USA and UAE to supercharge their operational efficiency.