Gartner® Report

Selecting an AI Agent Solution: Questions to Challenge Vendor Claims

AI agents are quickly gaining traction as enterprises look to automate tasks and workflows more intelligently. However, inconsistent definitions, unclear capabilities, and varying vendor claims make it difficult for organizations to confidently evaluate AI agent solutions.

The research provides a structured set of questions to help enterprises assess the capabilities, risks, and business value of AI agent solutions and better challenge vendor claims.

In this report, you can find:

• Six key question categories to evaluate AI agent solutions on capabilities, architecture, pricing, and ROI
• Insights into why enterprises are drawn to AI agents and not RPA or rule-based systems
• Guidance on how to differentiate true AI agent solutions from conversational bots in the market
• Considerations for evaluating fail-safe mechanisms, risk controls, and system behavior under abnormal conditions
• Perspectives on inconsistent AI agent pricing versus business value, and potential cost overruns

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