Alok-K Alok Khandelwal | Salesforce

The demand of customers for a personalized experience, the need for marketing, sales, and customer service teams for collaboration and automation have been the driving force behind Salesforce adoption. Despite obvious business advantages, organizations find it an uphill task to deploy Customer Relationship Management solution. The primary deterrents being upfront cost, lack of in-house expertise, and uncertainty to predict ROI post-adoption.

By leveraging the expertise of a certified Salesforce partner, organizations can mitigate these challenges and with agility unleash the potential of the Salesforce ecosystem. Salesforce certified partners enable rapid implementation through the availability of experienced resources sans hiring cost. They lay a robust foundation to drive value through their best in class consultation services, fuelling their client’s transformation initiatives by efficiently managing project development, admin tasks, upgrades, in-house resource training, database maintenance, etc.

Now when every organization is formulating strategies to pivot themselves to success in the midst of the ongoing disruption, optimizing cost containment remains a top priority for the C-suite. Therefore, optimizing OpEx (Operational Expenditure), the ongoing cost for running a business, while concurrently accelerating Speed to Market is becoming critical more than ever.  Salesforce Support Services allow you to optimize OpEx in line with CRM goals— offer superior customer experience to drive growth and improve efficiencies.

Managed Services for Salesforce

  1. 1. Availability of On-demand Salesforce Certified Professionals

    Implementation and Maintenance is not a single person job. It requires a team of expert professionals to govern the set-up. For example, there is an architect who oversees overall technical design, a developer who codes for application solutions on the Salesforce platform, an administrator who adds new users and assigns user permissions or data access.

    For most of the companies hiring a team of Salesforce talent is neither required nor feasible and salesforce managed services are the preferable option. The assigned Project Manager assesses the requirement and gets the task done from expert resources. The client organization saves the opportunity cost of time and resources for building an on-site team accelerating the go-to-market strategies. Being a subscription model, managed services ensures efficient Salesforce deployment without any HR-related hassles such as hiring, on-boarding, performance assessment, engagement, retention, etc.

  2. 2. Tailor Solutions across the length and breadth of Salesforce Ecosystem

    Salesforce certified partners have niche experts who are proficient in working with organizations across industries, on various stages of Salesforce journey–beginner, advanced, and pros. Whether you are just trying your hands on CRM or are considering to add AI-based integrations in your existing Salesforce set-up or develop a Salesforce app from scratch, they have the capabilities to meet your needs. Instead of learning and doing, the organizations should leverage the business acumen and deep industry expertise of the Salesforce certified partners to get the best-fit solutions on-demand and maximize their salesforce investments.

  3. 3. Scale with Agility and Flexibility to evolve the Contract per your business requirement

    Salesforce Managed Services Provider in USA

    Salesforce Organizations operating in the growth stage often need to cut on OpEx to channel funds elsewhere. With a managed services contract you don’t have an obligation to incur resource cost. The number of billable hours can be optimized as per the requirement, i.e. resource planning is easier to implement in case of managed services.

    In the case of firms operating in the expansion stage, it is quicker to upgrade the managed services contract. Instead of overburdening in-house resources or hiring additional workforce in a frenzy, experts can be added in proportion.

    Usually, in mature Salesforce projects need for resources is substantially lesser than the implementation phase. Instead of a static in-house team with pre-set skills, organizations can hire a dynamic team to augment their capabilities and thrive.

Salesforce certified partners enable organizations to implement a capabilities-driven strategy and function in tight operating margins while speeding their go-to-market strategies. With defined KPIs and dynamic time-cost analysis, an organization can optimize OpEx for their Salesforce journey and build great experiences for consumers.

About the Author

Alok-K

Alok Khandelwal VP - Salesforce Practice linked-in icon

Alok heads the Global Salesforce Practice at Damco and drives our Consulting, Implementation and Product development programs. He is a CRM and Technology Consulting leader with over 15 years of rich experience in conceptualizing, designing and rollout of various enterprise-scale products and solutions. He has successfully initiated and driven Salesforce partner programs and technology teams at various tiers as the practice head across organizations to bring in the desired value proposition in the Salesforce ecosystem. He has proven ability to rapidly understand customer requirements and convert them into highly effective technology-based business solutions.