Customer demands, newer markets, cloud delivery, multi-lingual, multi-device mobile enablement- all these factors have led to challenges and increased cost in supporting software products over the product lifecycle.
Damco assesses the customer’s requirements and plans out the software sustenance, software product maintenance, & product support projects that will deliver a working solution. We are a coherent back-end technology partner delivering customer satisfaction, scalability, transparency and cost & time effectiveness. We offer comprehensive software maintenance services, enterprise software support services and product support services that help software product companies to upgrade and maintain products ensuring market and brand relevance and also retain the customers.
Order Management
Presales/sales/post-sales inquiries, software product details, client relationship management, and order processing.
Licensing and Warranty Support
Subscription management, license support, customer enrolment, warranty extension, claims processing, and verification and validation.
Tech Support
Multi-level technical assistance, highlighting support needs, cloud deployment and maintenance, voice/chat based technical support, regular updates and system enhancement, data backup, hardware and system administration.
Technical Writing
Tech/user manuals, software documentation, configuration guides, system administration checklists, reference docs, and tech support papers.
Why Choose Damco for Product Support Services
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