Optima Pro is a one-stop Salesforce Field Service Management app to manage contracts, field service scheduling, warranties, and spare parts inventory. Organizations can transform the customer experience, deliver trusted field service, and manage the complete pipeline of field operations anytime, anywhere with the help of this comprehensive field service tool.
Optima Pro – Optimize Your Field Service Operations
To meet the expectations of today’s hyper-connected customers, the field service industry needs complete sync between the on-site and office workforce. The information flow facilitates streamlined operations for:
Damco enables field teams to deliver data-driven, real-time, and personalized experience through its flagship Field Service Management Software — Optima Pro, built on the trusted Salesforce.com platform.
Organizations can bank upon Optima Pro to optimize the performance of their on and off-field workforce, backend workflows, and day-to-day operations through real-time GEO tracking, multi-location management, SLAs, reminders & escalations, management of parts inventory, and powerful KPI reports.
Optima Pro is a cost-efficient Field Service Management solution that improves customer experience by resolving field service calls rapidly, increasing employee productivity on and off-field, automating appointment scheduling, optimizing workforce allocation, providing real-time visibility into operations, and delivering consistent support to everyone involved.
Salesforce Implementation Service Offerings
Damco amplifies the business results that Salesforce solutions drive. We provide the full suite of offerings including strategy, development, implementation, integration, ongoing support and maintenance.
Advanced sales automation connecting sales with marketing and service teams. Manage leads, track team performance, make accurate sales forecasts, and access customer data on the go.
Connect with customers, whenever and wherever they want—deliver personalized messaging, improve the first-visit resolution, increase agent productivity, integrate AI-powered chatbots, and more.
Deploy personalized, bilateral, and real-time engagement enabled by data pooled across multiple sources. Deliver a seamless indulgent experience to every customer, across every stage.
Generate cohesive insights by analyzing both Salesforce and external data, instantly explore answers to complex business questions, surface deeper insights, and automate manual reporting.
Risk-free, seamless movement of complex data assets from any platform—cloud or on-prem—to Salesforce. Custom workload transfer and testing for swift transition and faster adoption.
Readiness evaluation, comprehensive strategy, and glitch-free upgrade to Salesforce Lightning. High-fidelity data, app, and workflow migration, along with intensive user training.
Deliver swift, intelligent, and efficient field services connecting the entire workforce on one platform. Custom workflows, resource optimization, van inventory solutions, and more.
Integrations with other enterprise applications, software, and SaaS platforms to break silos and streamline business flows. Strong experience in iPaaS like MuleSoft and Boomi.
B2B marketing automation solutions to empower marketing and sales teams. Create and manage online marketing campaigns, nurture leads seamlessly from one central platform.
360-degree Salesforce Services
Proven expertise in rendering end-to-end Salesforce services including Consulting, Development, Implementation, Integration, and Support.
Centre of Excellence
Dedicated Salesforce CoE constituting a team of over 30+ certified professionals having comprehensive domain proficiencies.
Salesforce Gold Partner
Salesforce consulting partner with gold competencies offering a broad array of services through a global delivery model.
Expansive expertise in driving digital transition through Salesforce services across industries including Insurance, Fintech, Retail, and more.
Extensive Service Portfolio
Comprehensive Salesforce consulting services and product customization portfolio spanned across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.
A Leading Manufacturing Company Leverages Customized Salesforce Solution To Improve Partner Operations Efficiency By 40%
A Prominent Healthcare Services Provider Maximizes Efficiency And Improves Customer Experience With Salesforce
A Leading NBFC In India Realizes 30% Revenue Growth And 50% Increase In Operational Efficiency With Customized Salesforce Solution