Leading USA-Based P&C Insurer Meets Changing Market Needs with IBM i App Modernization

Our Client

The client is one of the largest privately held property and casualty insurance companies in Florida region of the United States that provide a high quality and low-cost insurance product to the nonstandard automobile insurance market.

Business Need

The insurer relied on legacy IBM iSeries applications for policy and claims management and DB2 for database storage. The IBM i systems that had long served as a stable operational backbone now needed to transform into a flexible, future-ready platform that could adapt to changing business processes and expansion plans.

The legacy apps were not easily accessible to agents in any location. UI showed frequent green screens. And new users struggled to use the apps due to limited knowledge on IBM i UI, increasing training time. The insurer needed a complete modernization of their IBM i apps that would help them scale fast as their business grew while being flexible to adapt to new processes. They also wanted to reduce onboarding time, lower dependency on specialized legacy skills, and support faster workforce expansion.

Here is what the client needed:

• A modern IBM i architecture to scale with growing policy and claims volumes
• Improved UX and agent adoption
• Anytime, anywhere access for agents across locations
• Zero dependency on specialized IBM i skills for training new users
• Seamless integration with third-party insurance platforms

Solution

To address the above needs, the insurer partnered with Damco who modernized their legacy IBM i–based policy and claims systems. The solution included completely rearchitecting the legacy apps using a modern, scalable, cloud-native architecture, revamping the UI for better user experience, and improving app accessibility for agents. With a strong focus on helping them scale their operations, improve user experiences, and evolve with business processes, Damco’s team provided services tailored to their exact needs.

Modernization Approach

• Legacy Application Modernization We rearchitected their legacy IBM i applications using a cloud-native microservices approach with .NET Core, Azure Services, C#, PostgreSQL, and RabbitMQ to improve scalability, accessibility, and performance.
• Brand New User Interface & Experience Our team redesigned the application UI using modern front-end technologies and standardized style guides to improve usability and adoption across policy generation, servicing, quote handling, new policy issuance, renewals, endorsements, etc.
• Third-Party Integration Enablement We seamlessly integrated the apps with agency management systems, comparative raters, and PC rater platforms. We also set up the Azure API gateway to ensure secure and reliable API management.

Business Impact

The modernized platform enabled the insurer to scale operations efficiently, improve workforce productivity, and respond faster to changing market demands, all while maintaining business continuity throughout the transformation.

Here’s how:

• 38% improvement in agent productivity driven by a fully modernized UI and streamlined workflows
• 20% reduction in training time, enabling faster onboarding and deployment of agents
• Improved scalability and accessibility with secure, cloud-native access across regions
• Reduced reliance on paper- and Excel-based processes, improving operational efficiency
• Stronger integration readiness supporting faster innovation and ecosystem connectivity