In today’s fiercely competitive insurance industry, having a loyal customer base is a massive advantage. When customers talk to an insurer, their personal interactions with the brand dominate the conversation. Shoddy experiences make users switch to a different insurer and discredit your business in both online and offline worlds. On the contrary, exceptional experiences turn your customers into loyal advocates who market your business through word of mouth and help boost your conversions and ROI.
Damco’s customer experience services enable you to deliver value to your customers by redefining interactions across sales, service, and marketing. Our client-centric approach combined with our ability to gather insights from disparate data sources allows us to transform customer experience in the insurance industry. Our solutions allow customers to self-service most queries with the help of automation, chatbots, and machine learning models, leaving your employees to handle complex problems and requests.
Damco’s customer experience services for insurance are designed to make your customer journey smooth and hassle-free. Our key offerings include:
Customer Portal Implementation
Boost your business capabilities by implementing insurance customer portals and sell more with synchronized sales, marketing, and customer service teams & processes.
Increase customer acquisition, retention, and engagement with intelligent conversations by deploying virtual agents, chatbots, voice bots, and conversation builders.
Policy Owner Servicing
Supercharge your back-office staff with streamlined insurance functions through policy administration and self-service portals for agents and customers.
Fast-track claim cycles with electronic claims, billing & management, and achieve better staff productivity with faster, accurate calculations and verifications.
Damco’s proprietary solutions are designed for customers across multiple lines of business.
Profound industry experience helps us devise solutions in line with your requirements.
Our customer experience solutions can be seamlessly integrated with your existing infrastructure.
We have expertise across technologies and our solutions can be scaled up quickly.
Our solutions and services can be easily customized to meet the unique needs of your business.