In this age of instant gratification, customers are becoming increasingly demanding and less tolerant of poor online experiences. They expect insurance companies to provide them with self-service tools such as customer portals to help them find exactly what they are looking for, just when they need it. A responsive customer portal can address most of their needs, without requiring them to look elsewhere when they face a problem.
Damco’s customizable mobile app and web portal for insurance help your business create transparency and trust within your user base and minimize repetitive tasks to free your support team to focus on other critical issues. The web portal and mobile apps also help boost satisfaction scores as your customers get responses to their policy-related queries without any delay. The access-controlled portals also act as a repository for your customer’s policies, claims, payment information and other personal details which can be used to personalize your offerings and cater to individual needs.
We design state-of-the-art customer portals to help you deliver an unparalleled experience to users. The salient features of our customer portal include:
Customers can view, manage, renew policies, resolve queries, and make payments without additional help.
Customers, agents, and carriers can access the application via mobile or web app from anywhere 24×7.
Facilitate seamless onboarding of customers and prospects into your system using the customer portal.
View and manage customer feedback in real-time, so that your business can collate the data to improve products and services.
Microsoft Dynamics 365 Portal Implementation Improves Customer Satisfaction
Successfully implemented Microsoft Dynamics 365 portal for an insurer helping them onboard customers seamlessly and personalize campaigns to target specific customer segments. This vastly improved their customer satisfaction scores and, in turn, bolstered their retention rates.
AI-Driven Customer Portal Reduces Service Costs
Leveraging AI and ML to help users take control of their policies, claims, and queries, we freed agents to handle more complex service requests, helping reduce their workload significantly. The insurer was able to optimize its workforce and minimize operational and service costs.
Insurance Web Portal and Mobile App Enable 24x7x365 Customer Support
Mobile and web portal for insurance carriers, agencies, and brokers offered customers anytime, anywhere, and any-device access to the user-friendly customer portal where their service requests were resolved immediately.
Personalized Customer Engagement Improves Policy Sales
Data-backed insights helped insurers create personalized offers and campaigns to target individual customers. Receiving the right-fit offer at the opportune moment helped convert prospects to customers and nudged the existing customers to renew their policies before expiry dates.