As customers have become more empowered through advancements in technology, insurers look for innovative solutions such as chatbots to improve customer interactions. As customers have become more empowered through advancements in technology, insurers look for innovative solutions such as chatbots to improve customer interactions. Damco specializes in the development, integration, and deployment of AI chatbots for insurance businesses. Built using advanced technologies including AI, machine learning, RPA, and NLP, our chatbot solutions enable insurance companies to optimize conversion funnels and augment customer experiences. Our insurance chatbot services portfolio comprises development & deployment of virtual agents, multilingual voice bots, RPA-powered chatbots, and conversation-building applications.
We transform customer interactions into intelligent conversations by implementing AI-enabled chatbot for insurance companies while keeping their data secured and protected. Our highly secure and insurance standards-compliant smart bots attend to every customer with human-like communication— delivering a personalized experience to customers, reducing the burden on agents, and taking staff efficiency to the next level.
From answering FAQs and customer onboarding to underwriting and automated claims processing, our insurance chatbot solutions allow companies to leverage the power of conversational AI in meeting customer expectations.
Custom Chatbot Development
Customer experience design- UI/ UX, workflow automation, function-specific voice/chatbots, multi-channel compatible bots for websites, social media channels, and mobile apps.
Deployment & Integration
On-premise/cloud-based deployment on any existing messenger platform, bot training, and seamless integration with CRMs & other business systems for consistent customer experience.
Chatbot Testing & Support
Technical support and help desk for bot deployment, validation & testing of conversational flow, NLP score, bot accuracy, UI/ UX, and speed.
Virtual Assistant Amplifies Lead Conversion
Implemented a virtual assistant programmed with automated inbound requests that took over the task of handling complex user queries to an extent and contributed significantly toward converting leads into valuable customers.
Chatbot-CRM Integration Helps Reduce Overheads
Integrated a virtual customer assistant with Insurance CRM and reduced the number of inbound calls to live agents,capacitating them to attend to more customer queries with better first call resolution (FCR) rate at lowered FTE costs.
AI-Enabled Bot Escalates Business Revenue
Implementation of artificial intelligence-powered bots assisted customers in buying policies based on response analysis and product comparison.This contributed to up-selling of additional products, boosting the overall revenue.
Chatbot Implementation Results in Faster, Better Customer Service
Deployed an intuitive chatbot for handling routine customer interactions.This expedited customers’ buying journey and bolstered engagement, all while reducing dependence on human agents.