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Create Customer-first Digital Experiences with Salesforce Experience Cloud

Damco provides a plethora of Salesforce Community Cloud services that allow organizations to create their branded spaces, including portals, sites, forums, and mobile apps for delivering connected experiences to their customers, employees, and partners. Coupled with Site.com-powered websites and Visualforce pages, our Salesforce Communities development expertise spans around brand-focused custom UI/UX, Salesforce Community Cloud Lightning components, and multilingual websites.

Our Salesforce Community Cloud implementation services also aid enterprises in streamlining business processes through a centralized platform and sharing of data, files, and records between thousands of Community users. Having an edge in developing customer-focused digital experiences, our Salesforce Certified Community Cloud consultants enable organizations to reduce time to market, serve customers better, exchange information, and close deals faster by connecting with multiple entities across channels on the go.

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Our Community Cloud Services

 

Community Cloud Consulting

Strategic implementations always pave the road to successful enablement and quicker adoption. Our team of Salesforce Certified Community Cloud consultants helps organizations with Salesforce Communities strategy consulting and advisory to let them maximize the Community Cloud features. We associate with our clients to understand their business requirements, prepare a roadmap, set Community goals, and assist in selecting the best set of features with the right implementation approach that best suits the business needs.

 

Community Cloud Implementation

We render end-to-end Salesforce Community Cloud implementation services to help businesses in building online corporate identities. Our Salesforce Community Cloud services include Community Cloud setup, mapping roles, user permissions, and configuration of dashboards and reports. With a proven track record in implementing Community Cloud for clients across industries, our Salesforce certified developers support organizations in creating personalized experiences taking their customer service and partner relationships to the next level.

 

Community Cloud Customization

At Damco, we let our clients leverage customized Community Cloud features with tailored instances to achieve their strategic goals. By adding extra features and tweaking existing features, we extend the functionality of Salesforce communities to accommodate unique business needs. Reducing time-to-market for enterprises, our Salesforce Communities development professionals deliver Lightning and mobile-ready solutions. Our expertise in developing custom mobile apps, workflows, and features has enabled several clients to amplify customer engagement with thriving experiences.

 

Community Analytics

Salesforce Certified Community Cloud consultants allow companies to gain 360-degree visibility of the enabled Communities by implementing Community Cloud Analytics. Our analytics implementations turn the data, collected from various Community instances into useful business insights. Leveraging analytics tools like Power BI and Tableau, we let organizations analyze stakeholders’ data and interactions through interactive dashboards for strategizing and improving their experience deliverables.

 

Community Cloud Integration

Enabling a collaborative ecosystem through Salesforce Communities, Damco’s Salesforce Community Cloud integration services facilitate secure connections with disparate data sources, social media platforms, and other business systems including CMS, support consoles, analytics, and more. Our Salesforce Community Cloud integration professionals use proven tools, APIs, and tailor-made connectors for assimilating Salesforce Communities with third-party and Salesforce native systems to promote digital interactions across channels.

 

Community Cloud QA

With adeptness across diverse testing tools and QA techniques, we execute extensive procedures to conduct health check-ups of the implemented Communities. Measuring the success of Community Cloud implementations against defined metrics, our certified QA professionals assess every Community Cloud instance. Our proficiencies in functional, UAT, system, security, and regression testing make us a preferred Salesforce QA & testing partner for identifying and remediating any inconsistencies.

 

Technical Support & Training

Globally valued as a premier Salesforce Community Cloud implementation services provider, we equip our clients with round-the-clock technical support. Our customer support technicians simplify the implementation life cycle by addressing complex issues that arise during various stages. Our comprehensive training programs contribute to seamless user adoption and troubleshooting efficiencies to deal with basic technical glitches.

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Why Damco?

360-degree Salesforce Services

Proven expertise in rendering end-to-end Salesforce services including Consulting, Development, Implementation, Integration, and Support.

Centre of Excellence

Dedicated Salesforce CoE constituting a team of over 30+ certified professionals having comprehensive domain proficiencies.

Salesforce Gold Partner

Salesforce consulting partner with gold competencies offering a broad array of services through a global delivery model.

Industry Expertise

Expansive expertise in driving digital transition through Salesforce services across industries including Insurance, Fintech, Retail, and more.

Extensive Service Portfolio

Comprehensive Salesforce consulting services and product customization portfolio spanned across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.

Salesforce Solutions

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Success Stories

A Leading Manufacturing Company Leverages Customized Salesforce Solution To Improve Partner Operations Efficiency By 40%

A Prominent Healthcare Services Provider Maximizes Efficiency And Improves Customer Experience With Salesforce

A Leading NBFC In India Realizes 30% Revenue Growth And 50% Increase In Operational Efficiency With Customized Salesforce Solution

Frequently Asked Questions

Community Cloud is a Salesforce-powered platform that allows organizations to create brand spaces in the form of websites, portals, forums, and more. Establishing powerful connections between customers, partners, and employees, Community Cloud allows thousands of stakeholders to collaborate in real-time. Implementing Community Cloud will strengthen your business ecosystem by delivering rich customer experiences, boost your team’s productivity, and generate more opportunities. You can also implement Salesforce Partner Community Cloud to manage your partner relationships more effectively.

Integrating Community Cloud with third-party systems or other Salesforce Clouds enables a collaborative and highly communicative ecosystem that lets your workforce share information, data, and files instantly without logging into any other application. The integrated system also brings in more transparency to administer business activities in real-time.

Not really. Businesses of every type and size can take the advantage of Community Cloud. Based on your specific branding needs, you can use Salesforce Community Cloud Lightning Builder for customizing any community feature and also incorporate third-party/ Salesforce native systems for a connected experience.

Absolutely. While implementing your brand communities, you can configure and customize user roles and permissions to allow only authorized access to your data. This will ensure your business data security and safeguard your corporate identities from being compromised.