Service Cloud Consulting
As a preferred Salesforce cloud service provider, we assist in the best roadmap, strategy, tool selection, and Service Cloud solution design. Damco’s certified Salesforce Service Cloud Consultants align the key metrics/ KPIs to the service goals and assess implementation risks before the actual roll-out takes place. Our team of certified Salesforce professionals ensures glitch-free Service Cloud implementation for bolstered support staff efficiencies and customer satisfaction.
Service Cloud Implementation
With extensive expertise across Salesforce Service Cloud features and tools, our Salesforce Certified Service Cloud consultants implement various Service Cloud components including Lightning Console, Live Agent, Mobile Messaging, Knowledge Base, Omnichannel Routing, and more. We rank high among Salesforce Service Cloud implementation partners in empowering organizations with AI-driven analytics implementations leading to scaled agents’ productivity.
Service Cloud Customization
We cater to distinct organizational needs by customizing business rules and creating custom fields on the Salesforce Service Cloud. Helping Support Managers in customizing accounts and contacts, creating custom email templates and reports, and configuring custom dashboards, our Salesforce Service Cloud Consultants let our clients leverage Lightning and Classic Service Cloud Consoles based on their specific requirements.
Enabling organizations to achieve happier customers, we implement predictive analytics to the service processes. Our Salesforce Service Cloud Analytics implementations are supported by AI-powered Einstein, which allows prioritizing customer requests for faster resolution of the product & customer issues. By implementing Service Analytics, we empower support agents with predictive insights for faster closure of service tickets with minimized data risks.
Service Cloud Integration
We deliver robust Salesforce Service Cloud integration services to facilitate a highly communicative and collaborative service ecosystem. As Salesforce cloud service providers, we offer a seamless integration of Service Cloud instances with Sales Cloud, Marketing Cloud, and communities, we allow support agents to join discussions, explore new support service techniques, and crowdsource help for reducing the average time to resolve the cases.
Service Cloud QA
Damco’s Salesforce testing and QA teams walk the extra mile to evaluate and assess the deployed Service Cloud instances. We let our clients attain a fully functional, feature-rich system through rigorous testing and quality assurance processes. Validating each phase in the customer service life cycle, and detecting & eradicating every potential risk, we warrant secure, scalable, and successful Salesforce Service Cloud implementation.
Service Cloud Support & Training
Our Salesforce Service Cloud support and training services allow organizations to continually serve their customers with agility and greater efficiency. Through a 24X7 Service Cloud help desk, our Salesforce Service Cloud support experts make sure that all components of the Service Cloud are always updated and maximized to their true potential. We also offer training and team-building programs for our clients to equip them with the most recent best practices and implementation tools.