Salesforce service cloud integration Salesforce service cloud integration

Strengthen Customer Service Management with Salesforce Service Cloud

Salesforce Service Cloud is a multichannel support platform that helps organizations address customer service requests proactively — smarter and faster. As a globally valued Salesforce Service Cloud implementation services provider, we at Damco help enterprises make the best use of their Service Cloud. Damco is a globally valued Salesforce Service Cloud implementation services provider enabling enterprises to leverage cloud-based support platforms for faster resolutions. With an edge in optimizing Salesforce Service Cloud components including Service Console, Case Management, Telephony Integration, Social Customer Service, and many others, we enable organizations to derive amplified customer engagement and satisfaction throughout the support life cycle.

Our Salesforce Certified Service Cloud consultants allow businesses to streamline their service workflows and approvals through automated processes. With our Salesforce Service Cloud implementation services, we aid support teams in categorizing and prioritizing the issues, managing the work orders, and responding to the customer tickets faster, expediting the case resolution. Serving a global client base across industries, our Salesforce Service Cloud consultants have capacitated several enterprises to attain significantly improved service agents’ productivity and customer retention rate.

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Our Service Cloud Offerings

Service Cloud Consulting

As a preferred Salesforce cloud service provider, we assist in the best roadmap, strategy, tool selection, and Service Cloud solution design. Damco’s certified Salesforce Service Cloud Consultants align the key metrics/ KPIs to the service goals and assess implementation risks before the actual roll-out takes place. Our team of certified Salesforce professionals ensures glitch-free Service Cloud implementation for bolstered support staff efficiencies and customer satisfaction.

Service Cloud Implementation

With extensive expertise across Salesforce Service Cloud features and tools, our Salesforce Certified Service Cloud consultants implement various Service Cloud components including Lightning Console, Live Agent, Mobile Messaging, Knowledge Base, Omnichannel Routing, and more. We rank high among Salesforce Service Cloud implementation partners in empowering organizations with AI-driven analytics implementations leading to scaled agents’ productivity.

Service Cloud Customization

We cater to distinct organizational needs by customizing business rules and creating custom fields on the Salesforce Service Cloud. Helping Support Managers in customizing accounts and contacts, creating custom email templates and reports, and configuring custom dashboards, our Salesforce Service Cloud Consultants let our clients leverage Lightning and Classic Service Cloud Consoles based on their specific requirements.

Service Analytics

Enabling organizations to achieve happier customers, we implement predictive analytics to the service processes. Our Salesforce Service Cloud Analytics implementations are supported by AI-powered Einstein, which allows prioritizing customer requests for faster resolution of the product & customer issues. By implementing Service Analytics, we empower support agents with predictive insights for faster closure of service tickets with minimized data risks.

Service Cloud Integration

We deliver robust Salesforce Service Cloud integration services to facilitate a highly communicative and collaborative service ecosystem. As Salesforce cloud service providers, we offer a seamless integration of Service Cloud instances with Sales Cloud, Marketing Cloud, and communities, we allow support agents to join discussions, explore new support service techniques, and crowdsource help for reducing the average time to resolve the cases.

Service Cloud QA

Damco’s Salesforce testing and QA teams walk the extra mile to evaluate and assess the deployed Service Cloud instances. We let our clients attain a fully functional, feature-rich system through rigorous testing and quality assurance processes. Validating each phase in the customer service life cycle, and detecting & eradicating every potential risk, we warrant secure, scalable, and successful Salesforce Service Cloud implementation.

Service Cloud Support & Training

Our Salesforce Service Cloud support and training services allow organizations to continually serve their customers with agility and greater efficiency. Through a 24X7 Service Cloud help desk, our Salesforce Service Cloud support experts make sure that all components of the Service Cloud are always updated and maximized to their true potential. We also offer training and team-building programs for our clients to equip them with the most recent best practices and implementation tools.

Salesforce Implementation Services

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Why Damco?

360-degree Salesforce Services

Proven expertise in rendering end-to-end Salesforce services including Consulting, Development, Implementation, Integration, and Support.

Centre of Excellence

Dedicated Salesforce CoE constituting a team of over 30+ certified professionals having comprehensive domain proficiencies.

Salesforce Gold Partner

Salesforce consulting partner with gold competencies offering a broad array of services through a global delivery model.

Industry Expertise

Expansive expertise in driving digital transition through Salesforce services across industries including Insurance, Fintech, Retail, and more.

Extensive Service Portfolio

Comprehensive Salesforce consulting services and product customization portfolio spanned across Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.

Salesforce Solutions

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Success Stories

A Leading Manufacturing Company Leverages Customized Salesforce Solution To Improve Partner Operations Efficiency By 40%

A Prominent Healthcare Services Provider Maximizes Efficiency And Improves Customer Experience With Salesforce

A Leading NBFC In India Realizes 30% Revenue Growth And 50% Increase In Operational Efficiency With Customized Salesforce Solution

Frequently Asked Questions

For customer support, Service Cloud offers an array of features that include Lightning Service Console, Case Management, Workflow and Approvals, Omni-channel Routing, Telephony Integration, Social Customer Service, Automation with Macros, Account and Contact Management, Custom Reports and Dashboards, and Asset and Order Management.

Salesforce Certified Service Cloud consultants that offer Salesforce Service Cloud implementation services have hands-on exposure to real-time challenges and complexities that arise during the implementation process. By investing their expertise and experience in configuring and customizing the Salesforce Service Cloud, implementation partners help you in leveraging the Service Cloud platform to capture support calls, generate cases, and direct the service requests to downstream teams for faster and smarter resolutions.

Einstein is an AI-powered Salesforce Service Cloud Analytics platform that enables managers and support staff to gain predictive insights on the service data, including accounts, contacts, requests, etc. Besides data visualizations, Einstein AI & Analytics also augments service staff efficiency with automated workflows, custom dashboards, reports, and advances service intelligence for quicker and smarter closure of requests.

Salesforce Service Cloud provides a range of customizable dashboards and reports that allow you to track the performance of your support teams and monitor your service metrics, including customer satisfaction score and the average time to resolve a request. Through intuitive dashboards, you can gain high-level visibility of the entire service data and customizable reports help you acquire detailed information regarding the performance of your call center and help desk.