Salesforce Support Services | Production Support and Administration

Get Tailored Salesforce Technical Support Services to Unleash the Full Potential of Salesforce Environment

For most enterprises, Salesforce work is done and dusted once the Salesforce deployment is complete, and the CRM is up and running. However, the real work begins after go-live as Salesforce requires ongoing maintenance, monitoring, and troubleshooting to optimize its performance and meet your business needs. This is especially true when organizations come up with challenges and questions about Salesforce data access and security, optimum utilization of the CRM and its functionalities, KPIs-related dashboards and reports, and what not. And that’s where Damco, with its Salesforce support services, helps enterprises identify and mitigate challenges throughout the implementation cycle.

The primary goal of our Salesforce production support is to assist and resolve issues related to your live Salesforce environment. Whether it's handling user inquiries, resolving technical glitches, or addressing system performance concerns, a dedicated production support team or resource ensures that your Salesforce instance operates at its peak efficiency. It capacitates organizations to acquire a flawless, disruption-free Salesforce ecosystem by analyzing the system usage, identifying improvements required, continuous application maintenance, data management, system clean-ups, and regular health check-ups. Our Salesforce certified technical experts identify the problem areas, fine-tune the system, and help our clients achieve the expected performance of the Cloud CRM.

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Our Salesforce Technical Support Services

Our end-to-end support services include a range of activities across Salesforce Administration support and Salesforce Development support areas.

Salesforce Administration Support

24/7 Salesforce Help Desk

Salesforce support services of Damco extend 24×7 technical support desk over the call, chat, emails, and Salesforce IT Service Desk. Our follow-the-sun model lets us assist clients with tireless tech support and troubleshoot sudden issues of Salesforce users with various complexities and criticalities efficiently. Our Salesforce Service Desk is always up for instant support to the clients, regardless of the location and time zone.

Data Administration Support

We administer all the data functionalities in your Salesforce system. We upload data in Salesforce solution, cleanse data to produce better data quality, set up validation including checking for data duplications, and more.

Salesforce Configuration & Data Migration Support

We align Salesforce configurations around the client’s business goals and ensure that the setup contributes to streamlined operations as expected. Our Salesforce maintenance support includes object Level support for Salesforce configurations, dashboards & reports, and users, data, and security management.

Customization & Integration Support

Through our Salesforce administration services, we constantly monitor instance customizations and newly developed features to detect and remediate issues instantly. Our Salesforce technicians help enterprises to leverage customized and bug-free integrated systems with seamless Salesforce to Salesforce, APIs, Web Services, and Computer Telephony Integration (CTI) with a single Sign-On.

Salesforce Development Support

Salesforce Evolution

We enable organizations to upgrade or enhance their Salesforce CRM to new capabilities as per the change requests as soon as Salesforce releases them. By amplifying the performance of the implemented Salesforce systems, we ensure our clients get access to the most recent functionalities of the Cloud CRM and evolve their Salesforce solutions without disrupting the current business operations.

Troubleshooting

Our experienced team of Salesforce developers promptly reacts to resolve/fix any issues immediately in the Salesforce process thus ensuring a smooth experience. We address issues at the code level to mitigate the issues related to complex performance or security breaches.

Salesforce Products We Work With

Sales Cloud
Marketing Cloud
Service Cloud
Experience Cloud
Nonprofit Cloud
Financial Services Cloud
Salesforce CPQ
Salesforce Pardot

Why Damco?

Salesforce Crest (Gold) Partner:

We Are a Crest (Gold) Consulting Partner of Salesforce with core competencies offering a broad array of services through a global delivery model.

We Understand Customer Relationship Management:

We have been delivering comprehensive, responsive on-premise and cloud CRM application support, managed services, and consulting for around 20 years. Our longstanding proficiency with the most popular commercial CRM software technologies translates well into the Salesforce landscape which includes consulting services and product customization portfolio spanned across Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Pardot, Field Service Lightning, Einstein Analytics, and MuleSoft.

We understand Your Industry:

We have strong expertise in driving digital transition through Salesforce services across 15+ industries including Insurance, Financial Services including Fintech, Retail, Manufacturing, Real Estate, Non-Profit, Professional Services, Healthcare, Logistics, Education, Technology Services and more.

Our Services Are Proven and Trusted:

Our industry standards and deep expertise have earned us the trust and loyalty of more than 80 organizations globally exclusively within our Salesforce Practice. We have built a reputation as a trusted partner that helps customers maintain, secure, and expand stable systems through periods of organizational growth, course correction, or turbulence.

But We Are More Than Just Salesforce Experts:

We understand how CRM should fit into your enterprise-wide strategic roadmap, and our practice combines deep Salesforce expertise with extensive business and process acumen. Apart from resolving system issues and recommending solutions, we co-create accelerators to achieve business objectives in ways that Salesforce-only service firms cannot match.

Success Stories

A Leading Medical Devices Manufacturer Transformed Its Marketing Campaigns To Improve Lead Generation and Conversion With Pardot Revamp

Salesforce Production Support