Today’s business is laying ample emphasis on Customer Service and the success of any business relies on how well its customer service processes are streamlined. Field service industry is one such business segment that is often under pressure to synchronize their tasks. They have the high-end responsibility of keeping a track of on-site service requests, dispatch of field work force technicians for installations/ repairs and maintenance/any defined tasks and honoring the customer SLAs.
The complexity of their job lies in getting real time updates from the technicians, managing efficient job scheduling and giving timely service to the customers. Damco meets the ever changing needs of Field Service Industry by delivering its cloud based comprehensive Field Service solution – Optima Pro which is built on the trusted Salesforce.com platform.
Optima Pro is your one stop field service software solution to manage contracts, field service scheduling, warranties and spare parts inventory of your service organization while driving significant business results and transforming customer service experience.
This product has been designed with great consideration and keeping the industry standards in mind. It is a comprehensive product but is also kept flexible enough to be exclusively customized to suit your business needs.
Our one-stop field service solution enables you to:
- Organize Service Delivery Personnel Teams
- Track the service contracts and provide that automatic renewal provisions
- Assess Real Time Location of the field workforce
- Track the right person with the right skills and spare parts to assign to the Job at hand
- Check the Warranty and Service Contract entitlements so that you don’t miss out any revenue opportunities
- Manage & Generate Complex Service Bills/Invoices and modify them in real time
- Provide Field Service Technicians the access to the live data for view and updates anytime and anywhere
- Prevent Missing Periodic Maintenance Services for better product performance and less breakdowns which in return increase revenues
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Optima Pro is your one stop field service software solution to manage work orders, warranties, contracts, field service scheduling, spare parts inventory and the service organization while delighting the customers and driving business results.