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Home > Services > Software Services > Infrastructure Management Services

Know Our IT Infrastructure Management and Cloud Infrastructure Services

We enable enterprises to build and manage optimized and reliable IT infrastructure through our cloud infrastructure services, by leveraging existing technology resources and emerging trends thereby helping them to stay responsive to dynamic business needs. Our focus is to help you gain from emerging technologies, bring predictability and reliability, and align technology with business priorities.

Damco’s IT Infrastructure Management Services help reduce downtime and improve productivity while lowering the total cost of ownership (TCO) releasing the client’s limited IT resources to focus on other core applications.

Our IT Infrastructure Management services are optimized, consistent and predictable and can be instrumental in enabling you to cope with the challenges of swiftly changing business and technological imperatives. Damco’s Remote Infrastructure Management services are characterized by high infrastructure security, quality processes and SLA driven engagements which enhance business continuity and lowers the total cost of ownership.

Technology Staffing Services

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Service Offerings

Product Support and Helpdesk
24×7 L1/L2/L3 technical support and helpdesk

Infrastructure Monitoring
Monitoring of alt layers of infrastructure including software, network, storage, operating systems, database, middleware & applications

Server Management Services
Management and monitoring of Servers running on Windows, Linux, Unix, Mac OS X

End User Computing Management
24*7 support for Desktops, Laptops, Tablets and Mobiles for OS and applications

Cloud Infrastructure Support
Cloud Managed Services including Cloud Deployment and Maintenance Support

DevOps Services
DevOps Consulting and Continuous Integration & Automation

Key Processes of Infrastructure Management

infrastructure management services Incident Management

Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.

managed it infrastructure services Availability Management

Identification of all the KPIs and availability of KPIs as per SLA.

it infrastructure services Documentation

Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.

it infrastructure support services Reporting

Periodic service reviews with client to share environmental/operational issues and threats to mitigate the risks avoid any outages.

infrastructure management companies Problem Management

Closure of all the problem tickets and RCA.

cloud infrastructure services Change Management

All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.

information technology infrastructure services Service Improvement Plans

Attain stability first and then focus on further improvement of processes for cost effective utilization of resources.

Highlights

Successfully Delivered Services to clients in North America, UK, EMEA, and APAC
100+ professionals across the globe under this practice
24 x 7 x 365 support capabilities and operations
Managed over 60,000 CIs for different servers and devices