We enable enterprises to build and manage optimized and reliable IT infrastructure by leveraging existing technology resources and emerging trends helping them to stay responsive to dynamic business needs. Our focus is to help you gain from emerging technologies, bring predictability and reliability, and align technology with business priorities.
Damco’s Infrastructure Management Services help reduce downtime and improve productivity while lowering the total cost of ownership (TCO) releasing Client’s limited IT resources to focus on other core applications.
Our Remote Infrastructure Management services are optimized, consistent and predictable and can be instrumental in enabling you to cope with the challenges of swiftly changing business and technological imperatives. Damco’s Remote Infrastructure Management services are characterized by high infrastructure security, quality processes and SLA driven engagements which enhance business continuity and lowers the total cost of ownership.
Key Processes of Infrastructure Management
Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.
Closure of all the problem tickets and RCA.
Identification of all the KPIs and availability of KPIs as per SLA.
All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.
Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.
Attain stability first and then focus on further improvement of processes for cost effective utilization of resources.
Periodic service reviews with client to share environmental/operational issues and threats to mitigate the risks avoid any outages.
Successfully Delivered Services to clients in North America, UK, EMEA, and APAC
24 x 7 x 365 support capabilities and operations
100+ professionals across the globe under this practice
Managed over 60,000 CIs for different servers and devices
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