Infrastructure Management

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Know about our Infrastructure Management Services and Cloud Infrastructure Services

We enable enterprises to build and manage optimized and reliable IT infrastructure by leveraging existing technology resources and emerging trends helping them to stay responsive to dynamic business needs. Our focus is to help you gain from emerging technologies, bring predictability and reliability, and align technology with business priorities.

Damco’s Infrastructure Management Services help reduce downtime and improve productivity while lowering the total cost of ownership (TCO) releasing Client’s limited IT resources to focus on other core applications.

Our Remote Infrastructure Management services are optimized, consistent and predictable and can be instrumental in enabling you to cope with the challenges of swiftly changing business and technological imperatives. Damco’s Remote Infrastructure Management services are characterized by high infrastructure security, quality processes and SLA driven engagements which enhance business continuity and lowers the total cost of ownership.

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Key Processes of Infrastructure Management

Incident Management

Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.

Problem Management

Closure of all the problem tickets and RCA.

Availability Management

Identification of all the KPIs and availability of KPIs as per SLA.

Change Management

All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.

Documentation

Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.

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Service Improvement Plans

Attain stability first and then focus on further improvement of processes for cost effective utilization of resources.

Reporting

Periodic service reviews with client to share environmental/operational issues and threats to mitigate the risks avoid any outages.

Highlights

Successfully Delivered Services to clients in North America, UK, EMEA, and APAC

24 x 7 x 365 support capabilities and operations

100+ professionals across the globe under this practice

Managed over 60,000 CIs for different servers and devices

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