Incident Management
Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.
Availability Management
Identification of all the KPIs and availability of KPIs as per SLA.
Documentation
Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.
Reporting
Periodic service reviews with client to share environmental/operational issues and threats to mitigate the risks avoid any outages.
Problem Management
Closure of all the problem tickets and RCA.
Change Management
All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.
Service Improvement Plans
Attain stability first and then focus on further improvement of processes for cost effective utilization of resources.
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