We enable enterprises to build and manage optimized and reliable IT infrastructure through our cloud infrastructure services, by leveraging existing technology resources and emerging trends thereby helping them to stay responsive to dynamic business needs. Our focus is to help you gain from emerging technologies, bring predictability and reliability, and align technology with business priorities.
Damco’s IT Infrastructure Management Services help reduce downtime and improve productivity while lowering the total cost of ownership (TCO) releasing the client’s limited IT resources to focus on other core applications.
Our IT Infrastructure Management services are optimized, consistent and predictable and can be instrumental in enabling you to cope with the challenges of swiftly changing business and technological imperatives. Damco’s Remote Infrastructure Management services are characterized by high infrastructure security, quality processes and SLA driven engagements which enhance business continuity and lowers the total cost of ownership.
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Product Support and Helpdesk
24×7 L1/L2/L3 technical support and helpdesk
Monitoring of alt layers of infrastructure including software, network, storage, operating systems, database, middleware & applications
Server Management Services
Management and monitoring of Servers running on Windows, Linux, Unix, Mac OS X
End User Computing Management
24*7 support for Desktops, Laptops, Tablets and Mobiles for OS and applications
Cloud Infrastructure Support
Cloud Managed Services including Cloud Deployment and Maintenance Support
DevOps Consulting and Continuous Integration & Automation
Make sure all the incidents are closed well with in defined SLA. SRT and RCA for all major incidents.
Identification of all the KPIs and availability of KPIs as per SLA.
Considering documentation as organizational assets, we focus towards documenting all the process and procedure for future references.
Periodic service reviews with client to share environmental/operational issues and threats to mitigate the risks avoid any outages.
Closure of all the problem tickets and RCA.
All changes to agreed CIs are recorded and approved in Change Advisory Board (CAB) calls. Process for urgent changes.
Attain stability first and then focus on further improvement of processes for cost effective utilization of resources.