Technology keeps your business running; we keep your technology running!
Trust is the most important predictor of any viable long-term relational success, and at Damco, we hold trust in high regard. After working with a number of leading ISVs and Enterprises, we have built a reputation of a trusted technology partner offering custom software services and solutions tailored to business needs.
To strengthen our value proposition for our clients, recently, we sat down to deliberate on our journey of working with clients from diverse culture, geographies, and industries to identify the key things that make us stand out as a technology partner. Below is a recap of what came out most prominent.
Knowing our clients well is our priority
To maximize value for our clients, we must understand the nitty-gritty of business needs. Customers come to us with varying levels of specifics, their expectations and why they need a product or solution. But one thing is common – they want to achieve the best possible outcome.
Our team interview project stakeholders from the client side, survey users to thoroughly understand the problem being solved, the constraints and restrictions, business model, and goals. We invest time and efforts to know your priorities and your definition and metrics of success. We listen. This enables us to put ourselves in our clients’ shoes to evaluate options and deliver a best-suiting solution.
Our wide range of IT offerings and full services portfolio
Damco offers full services portfolio in technology and digital. From Custom Software Development, Product Engineering, DevOps, Software Consulting, Technology Team Augmentation to New-age Technologies (IOT, AI), and more. Backed by strong technology expertise and strong alliances with prime platforms, Damco is your end-to-end IT services partner.
This gives immense confidence to our customers as they are armed with a power packed technology portfolio to meet needs of evolving business and IT landscape.
We think long term
While we are making a decision we try to think about its consequences, be it short term or long. We have melded this core philosophy into our “motto”, and our clients love us for this as they reap the benefits by getting solutions that can scale and grow to meet the future needs of their customers.
After more than two decades of experience in delivering IT services and solutions, we have established a reputation for consistently delivering mission-critical, technically challenging projects under tight deadlines. An ISO & CMMI certified organization, Damco has an immaculate delivery record of over 700+ projects and over 98.8% Client partnerships retention.
For us, communication is always open
At Damco, transparency is paramount.
Our partnership with our clients is powerful as it is built on open communication and one-on-one attention.
In the same way, if you have a standing relationship with other vendors, we are open and willing to collaborate when needed. To stay ahead of the game, we approach your business with open minds and transparent communication.
Working with us is like working with just another member of your team, no presumptions, but rather a ready-to-listen and ready to support partner.
When things get difficult….
Nurturing a partnership is never easy and not rosy at all. It’s about addressing hard problems immediately, handling last minute change of plan, fighting the devil in the details, doing the right thing every time, being consistent and proactive.
With Damco, our clients’ gain the peace of mind, that we will be the first to tell them when things are not on track, crossing budgets, or there is a room for improvement and it’s the essence of a reliable partnership.
We own results, not just tasks
A good partnership is not about ‘give and take’, it’s about creating a lasting relationship to make it a win-win. We work to ensure success for our clients. Our teams first internalize our customers’ business goals, then structure and execute work to maximize success and achieve desired results.
Identifying opportunities for improvement
We conduct project retrospectives with our clients and teams covering processes, frameworks, artifacts and even code. These activities are not just when things go wrong, but a usual scheduled practice to identify actionable steps we can take to improve things. At Damco, we envision each project as a success story waiting to happen and hence it always helps to find ways to do things in a better way.
A successful partnership is always a two-way street
In the course of our journey, we have weathered many storms. A large chunk of our success could be attributed to our valuable clients and stakeholders, who stood by us and helped us mature as an organization and establish strong processes.