Business Imperatives

The present and future of citizens residing in any country is dependent to a great extent on the capacity of government bodies in all areas and at all levels to deploy policy and practices effectively at each point of contact with the public. The benefits through these policy and practices need to go down to the grass root level and the need of the hour is to have greater transparency in the processes and practices.

The citizens expectations is to have efficiency, transparency and accountability in the all the government operations and delivery of public-sector services, no matter how complex and scarce these services are. At the same time, government bodies are expected to employ innovative ways to deliver these services in a cost-efficient manner.

Some of the current challenges the government sector is facing are as under:

  • High expectations of citizen service levels
  • Modernizing and protecting government IT infrastructure
  • Streamlining, optimizing internal processes for improved operations
  • Rapid technology changes, inefficient processes and increasing security risks
  • Employee training on latest technologies and platforms
  • Achieving better flow of information

Damco Comprehensive Service Offerings for the Government Sector

Damco offers the following specific services for the government sector:

  • Citizen Services:
    • Utility Usage and Billing Applications
    • Registration
    • Citizen’s Profiling
  • Tax & Revenue Administration
  • eGovernance
  • eProcurement
  • Public Safety
  • Health
  • Environment and Sustainability
  • Data Centre Consolidation
  • Information Portals
  • Imaging, Document Management & Workflow
  • Transportation Management
  • eCommerce
  • Cloud Based Services

Besides, Damco also offers a range of other cutting edge services for the government sector including:

  • Custom Application Development
  • Data Conversion and Digitization
  • BPO Services
  • IT Staff Augmentation
  • Operational Support Managed Services
  • eCommerce
  • Cloud Based Services