Business Imperatives

Post the recent financial crisis, getting the desired amount of funding has been an issue and this has created a huge resource problem for the charity sector. Firstly, the biggest challenge a charity organization face is the difficulty in finding funders for charity organizations. More and more charity organizations now compete for lesser amount of funding. The funding organizations need better transparency on how these funds are being utilized so it has become increasingly crucial for charity organizations to be transparent in their acquisition and utilization of funds and thereby be more accountable.

A growing concern a charity organization has where the full cost is not met by the funder, thereby leaving the organization to decide whether to accept or turn down the money provided, due to the fact that reduction of funds will lead to a reduction of quality. Charity leaders are tasked with managing change, being creative with their resources, using volunteers, selecting board members who can contribute in multiple ways, retaining and hiring the appropriate staff, all while facing multiple changes at the same time.

Some of the challenges faced by charity organizations are:

  • Shrinking budgets
  • Increased focus on core activities like fundraising and communication
  • Manage complex IT environment critical to run mission-critical applications
  • Increase grant funding and proactively manage grants
  • Raise awareness about programs and encourage participation

Damco Comprehensive Service Offerings for the Charity Sector

Damco has deep expertise in providing the following charity specific services:

  • Fundraising Management
  • Campaigns Management
  • Grants Management
  • Direct Debit and Payment Gateway Integrations
  • Membership Management
  • Fundraising CRM
  • Volunteer Management
  • BPO Services:
    • Donor Data Capture
    • Account Number and Address Verification
    • Fulfillment
  • Donor Welcome Letters and Calls
  • Donor Acquisition and Development
  • Mobile Donor Form Applications

Besides, Damco also offers a range of other services for the charity sector, including:

  • CRM
  • Application Development and Maintenance
  • MIS Reporting Dashboards
  • Help Desk Services
  • BI Services
  • eCommerce
  • Content Management
  • Web Presence and Branding
  • eMarketing and Mobile Marketing Campaigns