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Q. Where does Damco Solutions have offices?

A. Damco Solutions is a global IT consulting, technology services and outsourcing company with offices and operations in more than 4 countries namely USA, UK, Luxembourg and India.

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Q. What business problem is Damco Solutions solving?

A. Damco Solutions is committed to helping businesses improve the profitability of their software and web application development and deployment by enabling easy scalability, ensuring consistent response times and dramatically lowering software designing and development costs and complexity. Damco is addressing:

  • New software application dynamics, such as web applications, mobile and web services
  • Enterprise solutions on content management, CRM, SCM and ERP.
  • Business and customer demands for scalability, performance and near-perfect reliability and availability

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How can we trust in your efficiency and commitment to deliver?

A. Damco Solutions has been successful with every project that it has handled till date. We have 100% customer retention rate since the last few years. Every project runs through a streamlined quality process before it gets delivered. We use highly evolved project development and management techniques to manage ongoing Projects from the commencement of the project to the final delivery. These tools give us a better control to monitor the project, its modules and the resources working on it, all through its lifecycle.

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What are the risks involved in offshore dedicated development, and how do you answer them?

A. Prima facie we see four types of risks involved during the remote software development:

  • Firstly, there are likely risks of completeness of requirements, improper planning, improper managing and development processes. At Damco, all these risk issues are catered with utter alertness so that there are no chances of failure.
  • Secondly, the other risk factor is of improper communication between our teams and clients. We have learned to create a framework with high response mechanism between Damco team members and client project coordinators ensuring all requests from clients’ side are responded and none are left unanswered.
  • One of the most important risks that we manage well is on agreement and contract terms. Responsibilities, payments and other arrangements have to be well made-up, safeguarding both sides.
  • Finally, it boils down to managing the expectations well and hence Damco follows the strategy of setting up the right expectation with its clients. If we say we will deliver then we ensure we deliver as per plan.

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How is client confidentiality and information proprietorship handled?

A. Damco Solutions handles the above by entering in to mutually agreed contract that covers vital clauses on:

  • Security & Confidentiality
  • IPR Protection
  • Highly inclusive Non Disclosure Agreement
  • Network security and
  • Exchanged Material security (Document/Content/Images etc.)

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Can I engage locally with a manager whom I can meet on regular basis?

A. Damco Solutions mostly operates in regions where it has a geographical presence and representatives. If we have a representative in your region we can assign him to your account and a regular time can be set for meetings/ updates from your end that our representative can follow.

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What standard terms and conditions related to payments are followed?

A. Damco Solutions has flexible payment terms for its customers. Once a contract is signed, we issue an invoice made according to the Payment Schedule, which is a part of the Project Plan approved by you. Usually invoices are paid by wire transfer in US Dollars or Euro or GBP to our bank accounts in India. The Payment terms in the first month usually start with an advance of 50% of the first month billing and the remainder of the amount at the end of the billing cycle, which would be on a weekly, Bi-monthly or monthly basis depending on the scope and longevity of the resources. There after billing will be done on a regular schedule.

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I am interested in engaging with Damco Solutions, how can we start?

A. Damco Solutions offers 3 major business models as a starting point to business relationship:

  • POC: Proof of Concept can be the best way to start a business relationship where we will provide you with quick turnaround on your basic requirement and build your confidence in us
  • Fixed Cost: Based on the details of your requirements we will propose a fixed cost to the project and ensure we meet your expectations on deliverables.
  • Time and Materials: In case the requirements at your end are unresolved we adopt a time and materials approach where we will propose a standard hourly rate and ultimately bill you for the man hours invested in the project. Damco is highly transparent in its effort estimation and execution details.

Please contact us on sales@damcogroup.com or fill in the following form http://www.damcogroup.com/reach-us.php to get started with us.

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Where can i send site feedback?

A. We will be happy to hear from you. Please reach us at link: http://www.damcogroup.com/reach-us.php

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